Desktop Support Technician

The Desktop Support Technician (Tier 1) provides intermediate-level maintenance and support for client desktop and laptop computers. The role includes identifying and resolving customer issues, installing and configuring software and hardware, and providing end-user support and training. This position ensures smooth operation and user satisfaction through proactive maintenance and effective problem-solving.KEY RESPONSIBILITIES:Unpack and configure new hardware.Provide end-user training on basic device use and supported software functionality.Create documentation and training materials for troubleshooting and installation procedures.Perform equipment relocations for desktop computers, laptops, and peripherals.Research, identify, and develop alternative solutions for new or complex technical issues.Fully document all user interactions and resolutions in the ticketing system.Maintain and enhance technical skills through independent research and learning.REQUIRED QUALIFICATIONS:Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration, or a related field from an accredited institution.Equivalent relevant experience in an IT technical environment.Hands-on experience with installation, configuration, support, troubleshooting, and maintenance of PCs and related hardware.Basic understanding of PC networking concepts and Windows Active Directory.Familiarity with LCD projectors, monitors, printers, and plotters.Experience with Microsoft Office Suite (Word, PowerPoint, Excel, Visio, Project).Strong analytical and problem-solving skills.Excellent written and verbal communication skills.Ability to develop and maintain strong customer relationships.Effective time management, goal orientation, and customer service focus.Proficiency in Microsoft Office applications and related tools.Ability to adapt to evolving client needs, technology updates, and business processes.Willingness to work rotating schedules to ensure continuous support coverage.Ability to distinguish colors for identifying electronic components and wiring.PREFERRED QUALIFICATIONS:Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).Prior experience supporting utility construction and maintenance environments.J-18808-Ljbffr