Customer Service

Job Full DescriptionJob Title: Customer Service RepresentativeJob SummaryThe Customer Service Representative serves as the point of contact for customers, ensuring a positive experience by addressing questions, resolving complaints, and providing accurate information about products and services. Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or in person. (Mainly email)Resolve product or service issues by clarifying customer concerns and determining appropriate solutionsProcess orders, forms, applications, and requestsMaintain customer records by updating account informationFollow up with customers to ensure issues are resolvedProvide information about products, services, policies, and proceduresHandle complaints in a professional and timely mannerEscalate complex issues to the appropriate department when necessaryRequired Skills & QualificationsStrong communication and interpersonal skillsActive listening and problem-solving abilitiesPatience and ability to handle difficult situations calmlyBasic computer skills and familiarity with CRM systemsAbility to multitask and manage time effectivelyHigh school diploma or equivalent (some roles may require additional education or experience)This role is a temp to perm role Pay rate is $20-21/hour Role starts ASAP Tinton Falls, NJ 3380 4000 Route 66 Suite 340 Tinton Falls, NJ 07753