Client Success Manager (Epic and Healthcare experience required)

Client Success Manager (Epic & Healthcare experience required) Full‑time Employee Status: Regular Role Type: Home Salary Range: $115,747 – $208,344 Department: Customer Service Flexible Time Off: 20 Days Schedule: Full Time Shift: Day Shift As Client Success Manager, you will focus on maximizing client satisfaction and value by analyzing client data, identifying areas for improvement, and implementing initiatives to improve our client success processes. You will report to the Senior Manager, Client Optimization. Responsibilities Strategic Planning – develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors. Data Analysis – leverage customer data to identify trends, pain points, and opportunities for optimization, providing actionable insights to the Client Success team. Customer Relationship Management – build relationships with client stakeholders, addressing concerns, and identifying potential upselling or cross‑selling opportunities. Process Improvement – implement process improvements within the client success function to streamline operations and enhance efficiency. Performance Monitoring – track client success metrics, identify areas for improvement, and report on progress to senior management. Collaborate with other departments such as sales, marketing, and product development to ensure seamless customer experience. Qualifications Up to 25% travel required Bachelor's degree is beneficial 10+ years of experience in revenue cycle with emphasis on Patient Access within the healthcare industry 7+ years partnering with Epic enterprise providers Provider‑based background recommended Healthcare Project Management or Consulting experience Proficiency with Epic Proficiency in generative AI tools such as Co‑Pilot and ChatGPT Excellent skills with Salesforce or a similar CRM Holistic, big‑picture perspective with the ability to resolve issues Team player, able to collaborate across groups and learn from others – specifically sales, marketing, product, support and implementation Flexible in working with changing needs of organizations Benefits Great compensation package and bonus plan Core benefits: medical, dental, vision, and matching 401(k) Flexible work environment: ability to work remote, hybrid or in‑office Flexible time off including volunteer time off, vacation, sick and 12 paid holidays Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #J-18808-Ljbffr