Customer Service

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.Job DescriptionAs a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions.This position is 100% work-from-home. Candidates must reside in the greater Houston, Dallas, El Paso, or surrounding areas in Texas.Starting Pay: $15.50/hrStart Date: May 11th, 2026Monday-Friday schedules available4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!)What you’ll do:Communicate with our members via phone and email, exhibiting care in every interactionListen to our members, providing empathy and solutions to their unique needsCollaborate with your team to share knowledge and best practicesAccurately document Member interactions and activityQualificationsMinimum of 1 year of Customer Service experience (call center or retail)High school diploma or equivalentAvailable for an 8-hour shift between the hours of 6am - 8pmPeople-focused approach and solution mindsetAbility to handle a high volume of inbound callsStrong communication skillsAdditional Information401 (k) with employer matchMedical, dental, and vision with HSA and FSA optionsCompetitive vacation and sick time off, as well as dedicated volunteer daysAccess to wellness support through Employee Assistance Program, Talkspace, and fitness discountsUp to $5,250 paid back to you on eligible education expensesPet care discounts for your furry family membersFinancial support in times of hardship with our Achieve Care FundA safe place to connect and a commitment to diversity and inclusion through our six employee resource groups