Confidential: General Manager

Job Description An established and fast-growing organization is seeking a General Manager (GM) to oversee full operations of a multi-department retail dealership. This is a confidential opportunity to join a high-performing team in a leadership role that offers strong growth potential, competitive compensation, and the chance to drive meaningful impact.We are looking for a results-driven, customer-focused leader who thrives in fast-paced environments and is passionate about leading teams, driving performance, and delivering outstanding customer experiences.Key ResponsibilitiesOperations & StrategyOversee daily dealership operations including Sales, Finance, Service, Warranty, and Customer CareSet and monitor performance goals, ensuring alignment with financial targets and customer satisfaction metricsDrive operational efficiency through effective processes, staffing, and resource managementTeam Leadership & DevelopmentRecruit, train, and mentor department managers and staff across the dealershipFoster a culture of accountability, engagement, and continuous improvementSupport leadership development and succession planningCustomer Experience & Brand ManagementEnsure high standards of customer service and satisfaction across all touchpointsResolve escalated customer concerns professionally and promptlyUphold brand standards and represent the organization with integrity and consistencyFinancial ManagementAnalyze and manage departmental financial performance, P&L, and budgetsApprove and monitor expenditures, ensuring fiscal disciplineCollaborate with executive leadership to improve revenue and manage costsMarketing & Business InsightsPartner with marketing teams to execute localized and digital advertising strategiesStay informed on market trends and competitive positioningProvide regular communication to team and leadership on store performance and opportunitiesPreferred QualificationsHigh school diploma or equivalent required; bachelor's degree preferredMinimum 5 years of multi-department dealership management experience (GSM or GM level)RV industry experience strongly preferredProven experience with P&L oversight, team leadership, and customer service excellenceFamiliarity with DMS (e.g., Motility, CDK) and CRM systems (e.g., VIN Solutions)Core CompetenciesLeadership & Accountability – Sets clear expectations and inspires team performanceFinancial Acumen – Understands dealership financials and cost managementCustomer Focus – Handles escalations and ensures high customer satisfactionTeam Development – Coaches and develops talent for long-term successAdaptability – Comfortable navigating change and improving systemsIntegrity – Models company values with professionalism and consistencyPhysical RequirementsAbility to stand and walk for extended periodsOccasional lifting of 10–25 lbsRole includes both office and dealership floor environmentsCompensation & BenefitsCompetitive base salary + performance incentivesHealth, dental, and vision insurance401(k) with company matchPaid time off and holidaysOngoing leadership training and developmentWhy Apply?This is a unique opportunity to step into a key leadership role within a thriving organization. If you're looking for a career move with growth potential, a strong support structure, and a high-performance culture — this could be the right fit for you.We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, or disability status. Candidates must be authorized to work in the U.S. Pre-employment background checks, driving record reviews, and drug screening may be required.