Account Service Manager

Company DescriptionHKG Insurance Solutions, founded in 2016, partnering with financial planners, employee benefit professionals, and insurance companies, HKG ensures members understand the value of available insurance products. The company is committed to delivering exceptional service and clarity in insurance benefits.Role DescriptionThis is a Hybrid / on-site role located in Omaha, NE for an Account Service Manager. The Account Service Manager will oversee tasks to ensure client satisfaction, and maintain communication to resolve issues promptly. Responsibilities include building strong client relationships, analyzing customer needs, ensuring the smooth handling of accounts, and supporting the team in delivering quality service. Proactive problem-solving and maintaining a high level of customer service are key aspects of the role.QualificationsHard working passionate employees with strong work ethic and a proficiency in Customer ServiceStrong Communication Skills and ability to be on camera on ZoomAbility to work collaboratively in a dynamic environmentPrior experience in benefits technology and group insuranceProblem-solving mindset with attention to detail