National Customer Development Manager, Walmart & Costco

IntroductionWorking at Wonderbrands, there is never a dull moment! As a successful company that is continually growing there is always challenging yet rewarding work to be a part of. We have an "entrepreneurial" mindset which encourages all our team members to use their own "creativity" and "out of the box" thinking to come up with solutions and new ideas.OverviewThe National Customer Development Manager, Walmart & Costco is responsible for leading the strategic relationship and commercial execution with Walmart Canada & Costco Canada. This role works in partnership with RSA Foods (Broker) at Walmart, and owns the Costco relationship directly with the customer. This role will drive profitable growth through collaborative joint business planning, data-driven decision-making, and flawless execution of sales and trade strategies. The ideal candidate will have deep knowledge of account management, and will serve as the internal expert and advocate for both customers.ResponsibilitiesCustomer Strategy & Relationship ManagementSupport the end-to-end relationship with RSA & Walmart Canada across all relevant categories.Lead business development with Costco – currently untapped white space.Support internal & external Joint Business Planning (JBP) and Quarterly Business Reviews (QBRs).Develop customer-specific strategies aligned with customer in store & and omni-channel priorities.Sales & Revenue GrowthDeliver annual sales, volume, and trade spend targets for Walmart & Costco.Identify and capitalize on growth opportunities for Walmart in partnership with RSA through assortment optimization, pricing strategies, and modular planning.Manage the P&L for Walmart, ensuring profitability and sustainable growth.Support the development & sell in of new items for Costco.Omni-Channel ExecutionPartner with Wonderbrands Integrated Marketing team & Walmart's eCommerce team to drive digital shelf excellence and online sales growth.Ensure alignment between in-store and online strategies, including content, pricing, and promotions.Trade & Promotion ManagementMonitor trade spend effectiveness and ensure ROI on all investments.Align promotional calendars with customer merchandising cycles and seasonal events.Secure display commitments for key promotions and seasonal events.Cross-Functional CollaborationWork closely with Supply Chain to ensure forecast accuracy and service level performance.Collaborate with Category Management to deliver insights and recommendations based on customer specific data.Partner with Finance on budgeting, forecasting, and profitability analysis.Reporting & AnalyticsLeverage Walmart Retail Link, POS data, and syndicated data (e.g., Nielsen, IRI) to inform decisions.Provide regular reporting on performance, risks, and opportunities to internal stakeholders.RequirementsBachelor's degree in Business, Marketing, or related field; MBA preferred.5+ years of experience in CPG sales, with direct experience managing Walmart Canada.Strong understanding of Walmart's systems (Retail Link, OTIF, SQEP, etc.) and business model.Proven track record of delivering results in a fast-paced, data-driven environment.Excellent negotiation, communication, and relationship-building skills.Proficiency in Microsoft Office; experience with CRM and trade systems is a plus.Key Competencies:Strategic Thinking.Customer Focus.Results Orientation.Collaboration & Influence.Data-Driven Decision Making.Omni-Channel Expertise.FGF Group Competencies:Adaptive Intelligence -Team Members respond effectively to challenges by evolving their skills, mindset, and approach.Flexibility, Agility, AdaptabilityThrives in dynamic environments by embracing continuous change. Quickly adjusts to new priorities and actively seeks innovative solutions. Uses setbacks as opportunities for growth and applies a relentless focus on improving outcomes. Approaches challenges with a proactive, solutions-driven mindset and openness to feedback.Calculated Risk-TakingMakes strategic decisions by evaluating options and creating contingency plans.Collaborative Intelligence -Collaborative intelligence empowers teams to unlock collective strengths and achieve results through synergy and mutual trust.Team First and CollaborationEngages with Team Members and colleagues, builds relationships, and fosters an inclusive, innovative environment.Entrepreneurial Intelligence -Equips Team Members to identify opportunities, overcome setbacks, and move ideas to execution effectively.Continuous ImprovementDrives innovation and optimizes processes to enhance quality and productivity.Customer and Product FocusAddresses need proactively with accountability and a solution-oriented mindset.Fierce ExecutionAchieves results with a strategic and hands-on approach, learning from mistakes and building trust.Leadership CompetenciesInspire & Energize Team MembersContinually inspires and develops Team Members and promote cross-functional collaboration.Supports shared knowledge and experience with your Team through authentic conversations and development planning.Communicates clear expectations.Uses insight and knowledge to influence others.Understands and acknowledges differences and modifies style to support unleashing potential.Demonstrates patience and empathy, while listening.Create Winning RelationshipsInspire enthusiasm & commitment by communicating a clear path to success.Empowers others by delegating and providing support and opportunities for growth.Identifies, raises and resolves conflict.Builds trust and models the "Coach Approach."Entrepreneurial LeadershipEncourages informed risk-taking and supports learning from outcomes.Creates an environment where your team enjoys working hard while having fun.Provides feedback to reinforce results.Disclaimer: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added, or this description may be amended at any time.In compliance with Ontario's Bill 190, we confirm that this posting represents a current existing vacancy within our organization.We affirm that our hiring process, including candidate screening, evaluation, and selection, does not involve the use of Artificial Intelligence (AI) or automated decision-making tools. All assessments and decisions are conducted by qualified human professionals to ensure fairness, transparency, and compliance with Bill 149.J-18808-Ljbffr