Front Desk Agent (Bilingual Chinese Preferred)

Job description:中国城酒店式公寓前台客服-中英文流利,沟通能力强,责任心强-能够使用 Microsoft Word, Excel创建和编辑-能供根据工作需求学习并使用其他办公软件-能够清晰有效地进行英文的口头和书面沟通-专业的面对面,电话以及邮件沟通的能力和礼仪-良好的沟通能力,表达能力,理解能力和学习能力工作时间: 9 a.m. - 6 p.m. 一周5-6天Key Responsibilities:Greet and welcome guests warmly and professionallyManage guest check-ins and check-outs, ensuring accurate informationAnswer phone calls and address guest inquiries efficientlyProvide guests with information about hotel facilities, services, and local attractionsHandle guest complaints and resolve issues promptlyProcess payments and maintain accurate financial recordsAssist with night audit duties when necessaryKeep the front desk area clean and organizedQualifications:(English/Chinese) skills preferred, but not requiredStrong guest relations skills with a focus on hospitalityProficiency in operating phone systems and managing multiple calls simultaneouslyKnowledge of front desk operations and customer service best practicesStrong organizational and time management skillsAbility to handle challenging situations with patience and professionalismFamiliarity with hospitality management software is a plusMultilingual abilities are an assetBenefits:401kDental insuranceEmployee discountsFlexible scheduleHealth insurancePaid time offVision insuranceHoliday PayPowered by JazzHR