Healthcare Navigator (non-RN) - Care Connections

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.Please log into myWORKDAY to search for positions and apply.Healthcare Navigator (non-RN) - Care Connections101 Truman Medical CenterJob LocationUniversity Health Truman Medical CenterKansas City, MissouriDepartmentTMC Care Connection UHTMCPosition TypeFull timeWork Schedule8:00AM - 4:30PMHours Per Week40Job DescriptionJoin a team that is passionate about creating exceptional patient experiences and helping people feel supported every step of the way. As a Care Connection Healthcare Navigator, you will play an important role in connecting patients to the care and services they need while building strong relationships across the healthcare system. This customer service focused role is perfect for someone who enjoys helping others, solving problems, and making a positive impact every day.The Care Connection Navigator coordinates healthcare services through collaboration with clinical and non clinical teams to support the best possible patient outcomes. The primary focus of this role is engaging new patients into primary care within the organization and creating a welcoming, seamless experience from the very first interaction. You will help patients navigate appointments, understand billing information, access available services, and overcome barriers to care while serving as a trusted point of contact throughout their healthcare journey.This role also works closely with physicians, support staff, and departments across the organization to improve access to care, support patient satisfaction, and grow patient relationships through outstanding service and communication.What You'll DoServe as the primary point of contact for referred patients throughout their care experienceReach out to new and non established primary care patients to facilitate access to healthcare servicesAnswer incoming calls, identify patient needs, schedule physician appointments, and coordinate servicesEnsure insurance verification, pre certification, and authorization requirements are completed and documentedCommunicate organizational policies, procedures, and appointment reminders to patientsAct as a non clinical liaison, concierge, and navigator by providing timely and accurate information about available servicesDocument patient interactions and services within the electronic medical recordTrack and manage data related to patient navigation outcomes and service quality improvement initiativesGenerate reports related to patient navigation performance as requestedSupport registration and scheduling activities based on department needs and prioritiesBuild strong relationships with patients, providers, physicians, and hospital staff with a focus on quality care and customer serviceProvide patient education, outreach, and support including promoting and assisting with access to myUHealthCollaborate with clinical and non clinical teams to identify and remove barriers to carePromote preventative care, wellness services, and personalized access to healthcare resourcesProactively assist patients with future appointment scheduling to enhance continuity of careSupport a culture of compassionate, patient centered, and coordinated careAdapt to changing priorities, support process improvements, and contribute positively to team successPromote quality improvement, patient safety, staff safety, and cultural diversity through daily work practicesProvide service that is appropriate for each patient’s age, physical needs, psychosocial needs, educational needs, and safety needsMaintain a professional, courteous, and helpful demeanor with patients, visitors, staff, and medical personnelRemain current on applicable regulations, compliance standards, policies, and training requirementsWhat You Bring (Requirements)Bachelor’s degree or equivalent combination of education and relevant work experience requiredExcellent verbal and written communication skillsAbility to develop and maintain strong knowledge of organizational and community healthcare resources and servicesAbility to remain calm, professional, and solution focused in a fast paced and high stress environmentStrong customer service, critical thinking, and problem solving skillsDemonstrated ability to manage patient concerns with tact, professionalism, and confidentialityExcellent interpersonal skills with the ability to work effectively with diverse cultural, socioeconomic, and professional populationsDemonstrated experience proactively engaging with patients, clients, and guestsSelf motivated team player with the ability to work independentlyExpert ability to navigate scheduling software and interpret billing informationAbility to use Excel worksheets or other databases to document referrals, track contacts, and create reportsProfessional appearance and ability to represent the organization and University Health in a positive and patient focused manner