Remote Service Desk Analyst II - Complex Incidents & Mentoring

A cybersecurity services provider is hiring a Service Desk Analyst II to independently resolve complex incidents and support Analyst I staff. This full-time, fully remote position requires U.S. citizenship and an eligibility for Secret clearance. The role involves troubleshooting advanced identity and access issues, documentations, and collaborating on complex tickets. Strong communication and a commitment to improvement are essential, along with achieving relevant certifications within the first year of hire.J-18808-Ljbffr