Customer Service Representative

40 hours a week and needs to support EST normal business hours. Location needs to be at the top of the resume or they will be rejected.Description:Job SummaryResponsible for executing all activities of the Waste & Recycling Department.Provides customer service to all US Store locations regarding Waste & Recycling related issue.Ensures the stores receive the right service, at the right frequency, matching the contracted Scope of Work with the Waste Haulers/Brokers.Ensures timely Compactor/baler repairs.Duties and ResponsibilitiesRespond accurately, promptly, and effectively to all forms of communication, including phone calls, e-mails, & Service Channel portal.Ensure all service issues and repairs are completed in a timely manner and escalating difficult calls to next Authority level when issues/repairs are not being addressed within certain timelines.Monitor Service Channel platform to ensure Vendors are dispatching and completing Store work order requests in accordance with Contractual obligations.Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions.Works to ensure waste/recycling services are in accordance with the *** corporate Sustainability goals to reduce ***’s carbon footprint.Oversees the pick-up schedules for the hazardous waste program.Consults with Store Operations & Safety team regarding hazardous waste violations.Execute daily operation of Special Project initiatives from Store Operations partners.Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content.Minimum Skills/ Experience Required:2 or more years of customer service experienceBasic knowledge of Microsoft Office (Word, Excel, and PowerPoint)Outstanding communication skills and phone call etiquetteAbility to Multitask and work in a fast-paced environmentAbility to confidentially interact with all levels of ManagementAbility to embrace change/changes in prioritiesDisplay a high degree of personal initiative, accountability, with an emphasis on teamwork and customer focusStrong ability to work as part of a team and be receptive to other points of viewHigh attention to detailFlexible and willingness to work overtime as requestedMinimum Skills/Experience Preferred:Service Channel experience preferredRetail Operations and/or Waste experience preferred