Workstation Support Analyst

*SYSTEMTEC* is seeking a Workstation Support Analystfor a _on-site _opportunity for candidates in Nashville, TN. Candidate will provide hands-on technical support for end-user computing environments, including workstation configuration, deployment, troubleshooting, maintenance, and ticket resolution. The role will also support application packaging, security standards, asset tracking, documentation, and user assistance in a fast-paced onsite environment. *Required Qualifications of the Workstation Support Analyst:* * Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies. * Associate degree in Computer Science, Information Technology, or a related field, or 2 years of relevant job-related experience. * Minimum of 2 years of technical operations support experience. * Demonstrated experience providing technical support and troubleshooting for desktop/workstation environments. * Working knowledge of Windows operating systems, workstation hardware, and end-user computing environments. * Understanding of fundamental networking concepts, including VPN, IP addressing, DHCP, DNS, and domain environments. * Knowledge of operating system imaging and workstation deployment concepts. * Ability to provide technical guidance and on-the-spot training to end users. * Must be eligible for the required C2 clearance. * Ability to support a fast-paced, multi-platform environment that may require 24x7 responsiveness. *Preferred Skills/Experience of the Workstation Support Analyst:* * A+ certification. * ServiceNow experience. * Experience supporting and maintaining broader IT infrastructure. * Familiarity with application packaging, testing, validation, and deployment. * Ability to recommend appropriate hardware and software solutions based on business needs. *Responsibilities of the Workstation Support Analyst:* * Manage assigned service tickets and dispatch requests while diagnosing and resolving workstation hardware, software, and user support issues. * Configure, install, deploy, monitor, and maintain desktop systems and related software while ensuring appropriate backups, licensing, and security configurations. * Test, troubleshoot, modify, validate, and document application packages. * Maintain technical documentation, workstation standards, and configuration records to improve consistency and resolution times. * Perform administrative and asset-related activities, including reporting, replacement-part ordering, equipment tracking, and inventory management. * Provide end-user guidance and training, collaborate with other departments on technical issues, and stay current with technologies relevant to workstation support. *Work Location:* Nashville, Tennessee 37212 100% On-Site. *Compensation / Benefits:* Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match. *\*\*\*Please note: *SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey*.\*\*\** Pay: $30.97 per hour Work Location: In person