Facilities Solutions Manager

Objective: The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support - including training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include contracts, procuring supplies for clients, selling/coordinating additional maintenance services to clients, and ensuring high client satisfaction.Essential Functions:Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide services, and consumable supply productsFormulate and manage an effective service strategy and schedule tailored to each clientNegotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logisticsManage all contractor relationships - including interview and hire, negotiate pricing and other contract terms, verify contractor compliance, and remove/replace contractors as necessaryEnsure a standard of excellence in quality and client satisfaction, though detailed quality control inspections of client sites and consistent follow through with all promises to clientsSupervise and direct ight Managers; ensure the client's scope is executed and all services are performed correctly. Ensure adequate staffing needs to services clientsPromote the sale of, procure, and monitor supplies for clientsEffectively communicate all client issues with contractors, Night Managers, and Director of Operations; promptly address any client issues or problems that ariseUse CRM to perform client inspections, add extra charges, Night Manager routing, etcUpdate and keep current all Building Information Sheets and Exhibit A forms. Where applicable, ensure MSDS sheets for each client serviced are complete, accurate, and that all items are properly labeledNotify Sales Executives of potential accounts in your territory, especially new constructionDiscuss service quality surveys with your clients and encourage them to take the time to respond when they are receivedCommunicate client survey responses to the Director of Operations, Night Managers, and contractorsDevelop and implement a plan with the Director of Operations and the Night Manager to resolved any client complaints or deficiencies in service and actively monitor complianceAssist accounting department in collecting clients' past due invoices and manage payment invoices for contractorsMaintain updated route sheets, key/alarm sheets, and monthly planner for each client. Requirements3-5 plus years of sales and management experience in building maintenance, facility management, or equivalent experience is highly preferredHigh School diploma is required, bachelor's degree highly desirableHighly detail oriented and excellent follow-through on commitmentsPositive and out-going personality; great relationship building skillsExcellent verbal and strong written communication skills a mustProficient at Microsoft Office and knowledge of CRM databaseSpanish-speaking skills not mandatory but beneficialMust have reliable transportationIf you possess these skills/experience and are interested in joining a team that is committed to excellence with significant opportunities for growth, we welcome your application and resume.BenefitsBase salary starting at $75,000/year + commissions + quarterly bonus eligibilityAuto reimbursementAfter 90 days: Medical, dental, vision benefitsVacation pay accrued per pay periodSick-time accrual availability