NetSuite System Manager

NetSuite System ManagerFull Time PositionIn office position, 5 days per week, Bethlehem, PATravel: up to 10%Merit is seeking a highly motivated, detail oriented, and diligent individual to serve as NetSuite System Manager based out of our Bethlehem, PA facility. Merit has recently implemented NetSuite as our primary financial, operational, CRM, and project management system. The NetSuite System Manager will administer the system and work with internal cross-functional teams to enhance system utilization, drive operational excellence, maintain data integrity, and deploy metrics across the organization. Merit recognizes the NetSuite System Manager as a key role to the core function of the business and its ongoing success. This role will serve as a critical partner to the business, ensuring robust processes, data, and reporting, seamless integrations, troubleshooting issues are resolved timely, and driving improvements across multiple platforms.Qualified candidates possess experience with various NetSuite modules in a hands-on technical role, including financial (GL, advanced Rev Rec, AP, AR), project management, CRM, inventory, manufacturing, quality, and service. This position requires an individual with strong communication skills (verbal and written), excellent interpersonal skills, attention to detail, commitment to task, sense of urgency, and ability to operate with considerable autonomy given overall guidance.Key ResponsibilitiesPrimary in-house NetSuite expert: Own day-to-day administration of NetSuite (users, roles, security, permissions, etc.) for production and sandbox environmentsMaintain system configuration, integrations, and apply enhancements, monitor performanceManage release updates, testing, training, rolloutMaintain system documentation (configurations, reporting, processes, procedures, etc.)Audit internal system usage and ensure data integrity and accuracyPrimary contact with NetSuite and NetSuite ACS team, facilitating system improvements, reporting, and automations. Participate in working groups, conferences as applicable.Work with Merit internal teams to understand the business, the product, the industry, and Merit’s growth plans to propose, develop, deploy and maintain enhancements, integrations, and reporting, dashboards that drive improvements in productivity, quality, cost, cycle time and efficiencyManage and enhance reporting, saved searches, dashboards, transaction flows, and approval workflowsEnsure stable system performance and resolve issues impacting order flow and financial processesActively participate and as applicable lead process re-engineering and improvement initiativesRegular communication of system, integration, and enhancement status, risks and issues to executive leadership team and working groupsTrain internal groups on use of system, enhancements, integrationsMaintain and adapt the system as business needs grow and changePosition RequirementsEducation:Bachelor’s Degree in IT, MIS, or Business Management preferredExperience:Minimum 2 years experience with NetSuite in a technical, administrator, hands-on role Experience with NetSuite Advanced Project ManagementKnowledge of hosting and cloud-based application managementSkills/CompetenciesBehavioral: Strong team player that works well in collaborative situations and start-up environmentsEnthusiasm to take on new and challenging tasks, self-starterStrong interest in renewable energy and its applicationsStrong emphasis on continuous improvement and efficiencies for system usersStrong analytical, quantitative and interpersonal skillsAttention to detail, commitment to task, customer focus, flexibility, initiativeSense of humor and social affinity Physical Demands & Working Conditions: Sitting/Standing/Flexibility: Ability to stand and sit for 8 or more hours when in an office environment Speech/Reading: Ability to speak, read, and write English proficiently and deliver a variety of instructions furnished in written, verbal, diagram, or schedule form Lifting: Ability to lift items weighing up to 25 pounds Vision/Hearing: Ability to understand a variety of instructions furnished in written, verbal, diagram, or schedule formSafety: Ability to understand and communicate safety precautions when necessary