Technical Operations Senior Specialist

About the RoleResponsible for medium to complex application administration for fleet management, output management and scanning software solutions through client knowledge and relationships with all appropriate IT administrators and personnel.Your ImpactEstablishes and manages relationships with all appropriate client IT administrators and personnel.Establishes and maintains a thorough knowledge of the client's networking environment.Maintains up-to-date knowledge of all solutions deployed within the client's environment.Responsible for regular application administration for fleet management, output management and scanning software solutions.Assists the client and Canon's Account Team to test and implement hardware/software solutions in client network environment.Alerts Canon team of potential impact to timeline immediately.Performs all technical support and issue resolution activities.Communicates chronic technology issues with Client, Canon Account Team.Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies.Ensures technical deadlines are met, works with project team to manage customer expectations.Leads technical projects, chairs technical meetings, and ensures project success through project management.Coordinates kick-off meetings.Establishes and maintains relationship with customer's IT management team.Develops and delivers technical classes for on-site personnel, ex. school of technology (SOT), TNTAP.Customer ServiceConsistently applies core customer service excellence approaches.Provides unexpected service/value to customers whenever possible (looks for opportunities).Consistently generates healthy customer service relationships representing Canon.Systematically shares customer feedback with team to broaden team knowledge of issues, capabilities, customer-specific needs and requirements.Contributes regularly to customer information database including issue resolution.About You: The Skills & Expertise You BringIn accordance with applicable law, we are providing the anticipated rate for this role: $76,150 - $104,570 / annually Possible on-site reporting to various client locations within the five boroughs of New York. - Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience.- CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Cloud+, CompTIA Server+, or equivalent.- Consistently strong customer service interactions from relationship building to issue management and follow-through.- Continuous contribution of customer data to customer service database to improve service delivery.- Recommends changes to work systems or approaches to improve customer experience.- Works across departments with Canon team members to share customer feedback as appropriate.- May require up to 30% travel to client sites, including overnights (valid driver's license and acceptable driving record necessary).- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.Company OverviewAbout our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at.Who We AreWhere Talent Fosters Innovation.Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.What We OfferYou'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.And Even More Perks!Employee referral bonusEmployee discounts"Dress for Your Day" attire program (casual is welcome, based on your job function)Volunteer opportunities to give back to our local communitySwag! A Canon welcome kit and official merch you can't get anywhere else†Based on weekly patent counts issued by United States Patent and Trademark Office.All referenced product names, and other marks, are trademarks of their respective owners.Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available atWorkstyle DescriptionVirtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.Posting TagsPM19 #LI-JZ1 #LI-REMOTELocationUS-NY-New YorkCompanyCanon U.S.A., Inc.Requisition ID33991CategoryOffice ServicesPosition TypeFull-TimeWorkstyleVirtualEqual Opportunity StatementCanon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement.Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.J-18808-Ljbffr