Associate Analyst / Field Engineer

About Us:- We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Systems Analyst / Project Engineer.Title:- Associate Analyst / Field EngineerDepartment:- EngineeringReports to:- Service Desk ManagerDescription:- Looking for energetic, self-motivated individuals interested in being consistently challenged. This position is perfect for engineers seeking exposure to new and exciting technologies. 60% of travel is required to visit client sites in Los Angeles and the surrounding areas.Overall responsibilities:On-site engineering support for client and internal projectsDesktop support and deployment -- Windows 11, AppleWindows Server maintenance and build -- Windows 2022, Active DirectoryWireless network support and deployment -- Meraki, Cisco, ArubaEmail account maintenance -- Microsoft Online Services, Google WorkspaceEndpoint Detection and Response -- SentinelOneBackup -- Solarwinds MSP Backup, VeeamMobile device support -- Apple, AndroidDocumenting SOPsKey areas of responsibility:Coordinating vendors for support, onsite maintenance, and installations.Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks.Project engineering, including server build, network configuration, and network documentationRemote and onsite support of desktop, project, and application-related issues.Manage vendor accounts, e.g. Verizon, AT&T, and Hardware vendors.Assist the team in projects that include network installs, wireless implementations, and new builds.Qualifications:EXCELLENT communication and follow-up skillsBRILLIANT troubleshooting skills4+ years in the Information Technology field.Preferably, experience in the hospitality industry.Field support and remote support experience required.Handles themselves professionally, as this will be a customer-facing role.Terms of employment:- Full and part-time positions available- **Looking to start ASAP** Powered by JazzHR