Director of FBO Services

The Perfect Opportunity.....Banyan Air Service, located at Fort Lauderdale Executive Airport (FXE) anationally recognized leader in private aviation services, is seeking a Directorof FBO Services to lead and elevate the delivery of a seamless, world-classexperience across all ground handling and guest touchpoints. This positionreports directly to the COO and is responsible for delivering exceptionalcustomer service across all aircraft ground and FBO services, ensuringthat both internal and external customers consistently recognize Banyan asan industry leader. This role is entrusted with shaping an environment whereoperational precision meets anticipatory service ensuring every arrival,departure, and interaction reflects the highest standards of safety, discretion,and professionalism.The ideal Candidate will lead Banyan's largest division, overseeing bothairside and front-of-house operations, while cultivating a culture defined byexcellence, accountability, and an uncompromising commitment to the customerexperience.* -------------------------------------------------------------------------------Key ResponsibilitiesExecutive Leadership & CultureProvide strategic leadership across Operations, Line Service, Safety &Training, and Customer SupportDevelop and mentor senior leaders, instilling a culture of ownership,discipline, and service excellenceBuild a team environment where performance, professionalism, and pride inexecution are non-negotiableChampion a workplace where teammates are engaged, developed, and alignedwith Banyan's standardsOperational MasteryDirect all aspects of FBO operations including ramp coordination, fuelservices, hangar utilization, and terminal presentationEnsure flawless execution of daily operations with a focus on efficiency,safety, and attention to detailMaintain strict compliance with FAA, EPA, and airport authority regulationsOversee financial performance including budgeting, forecasting, and P&LaccountabilityClient Experience & Relationship ManagementEstablish and maintain trusted relationships with aircraft owners,principals, and corporate flight departmentsAnticipate client needs and ensure a highly personalized, discreet, andconsistent service experienceLead by example in delivering a hospitality-driven approach thatdistinguishes Banyan in the marketplaceEnsure integrity, accuracy, and confidentiality of all customer interactionsand dataFuel Strategy & Vendor PartnershipsOversee fuel procurement, pricing strategy, and inventory management with afocus on profitability and reliabilityManage and strengthen key partnerships with fuel providers, service vendors,and hospitality partnersNegotiate and maintain agreements that align with both operationalexcellence and financial performanceCommercial Strategy & GrowthPartner closely with Sales & Client Relations to drive fuel volume, hangaroccupancy, and customer acquisitionSupport targeted marketing initiatives, industry events, and strategicoutreachMaintain awareness of market dynamics, competitor positioning, and emergingopportunitiesSafety, Compliance & Risk ManagementLead a safety-first culture across all aspects of the operationEnsure rigorous adherence to training standards, operational protocols, andregulatory requirementsOversee incident management, reporting, and continuous improvementinitiatives* -------------------------------------------------------------------------------QualificationsMinimum 5+ years of progressive leadership experience within FBO, aviationoperations, or a comparable high-touch service environmentDemonstrated success managing large, multi-functional teams (25+ teammates)Strong financial acumen with experience in P&L oversight and fuel operationsDeep understanding of corporate aviation and the expectations of discerningclienteleExceptional leadership presence, communication skills, and ability toinfluence at all levelsA disciplined, detail-oriented approach with a passion for deliveringprecision service at scale* -------------------------------------------------------------------------------Measures of SuccessConsistent delivery of a refined, seamless customer experienceHigh levels of client satisfaction, loyalty, and referral growthA cohesive, high-performing team aligned to Banyan's standardsStrong financial performance and operational efficiencyContinued recognition as a premier FBO destination in the United States* -------------------------------------------------------------------------------Banyan Air ServiceAt Banyan, we operate at the intersection of aviation and hospitality-whereevery detail matters, and every interaction reflects our brand. Our commitmentis to create an experience that is as exceptional as the aircraft we serve. Weare an Equal Opportunity Employer, one with a great team environment, adrug-free workplace and offers excellent pay and benefits including but notlimited to:Medical, Dental & Vision PlansCompany Paid Basic Life Insurance and Supplemental AccidentShort and Long-Term Disability Insurance401k Program with company matchCompany paid holidays and paid time off for full-time employeesContinued education and flight reimbursementRelocation Assistance is available for those that qualifyHealth & Wellness Program with an onsite teammate gym"WORKING TOGETHER, GROWING TOGETHER, WINNING TOGETHER"This job description in no way states or implies that these are the only dutiesto be performed by the teammate(s) incumbent in this position. Teammate(s)will be required to follow any other job-related instructions and to perform anyother job-related duties requested by any person authorized to give instructionsor assignments. A review of this position has excluded the marginal functionsof the position that are incidental to the performance of fundamental jobduties. All duties and responsibilities are essential job functions andrequirements, and are subject to possible modification to reasonably accommodateindividuals with disabilities.This document does not create an employment contract, implied or otherwise,other than an "at will" employment relationship.