CONTRACTS ADMINISTRATOR
Occupations:
Secretaries and Administrative Assistants, Except Legal, Medical, and ExecutiveProduction, Planning, and Expediting ClerksAdministrative Services ManagersProject Management SpecialistsCustomer Service RepresentativesIndustries:
Office Administrative ServicesAutomotive Equipment Rental and LeasingCharter Bus IndustryAgents and Managers for Artists, Athletes, Entertainers, and Other Public FiguresSecurities and Commodity Contracts Intermediation and BrokerageCONTRACTS ADMINISTRATORLocation: Sylmar, California 91342Work schedule: 1st shiftPosition: to start ASAPQUALIFICATIONS3 years of contracts administration experience is requiredStrong Computer Skills. Including the ability to run Vlook Ups and Pivot tables in ExcelWorking knowledge of ERP systems is requiredMust be available to start ASAPSummaryThe Customer Service Contract Administrator is the internal interface between the customer and client's functional areas to ensure customer needs, contractual requirements, and delivery requirements are met. This position is responsible for managing the day-to-day customer relationship, ensuring 'Customer Delight'.Position DutiesEssential functions of the position include, but are not limited to:Manage the customer relationship from quote to order entry to delivery.Be the voice of the customer within and the voice of the client to the customer.Manage several of our large accounts and assist with smaller accounts.Review customer contract requirements and provide assistance in contract and terms and conditions negotiations. Flow requirements to the other functional areasBe the right hand of the department leader, owning your accounts backwards and forwards to drive customer delight.Support the customer service team in continuous improvement.Ensures swift resolution of issues that the customer may encounter by fostering strong internal relationships with each department, ensuring clear communication and accountability is delivered so that problems are solved efficiently.Monitor customer's open orders and customer portals.Obtain, analyze, and report customers' rolling, periodic forecast.Manage the customer scorecard to ensure our reality matches the customers.Coordinate, negotiate and communicate commitment dates on customer orders.Coordinate timely execution of quotes for existing customers as required.Submit Request for Quotation (RFQ) to quoting and develop pricing for approvalProvide timely response to customer requests with answers and commitments.File quotes, sales orders, and sales related correspondenceCoordinate customer site visitsOperate within Export Compliance and Technical Data restrictionsOther duties as assigned