Implementation Engineer

Apply now: Implementation Engineer, location is Remote. The start date is ASAP for this full-time position. Job Title: Implementation Engineer Location-Type: Remote Start Date Is: ASAP Duration: Permanent Compensation Range: $115,000 - $135,000 Benefits: Medical, dental, vision Job Description Customer-facing engineering role focused on implementing, supporting, and enhancing mission-critical SaaS applications in live production environments. Day-to-Day Responsibilities Implement change requests including technical specifications, system design, and UI enhancements Participate in client discovery sessions, demos, and requirements gathering Troubleshoot and resolve complex production issues across application, database, and infrastructure layers Engage in customer calls, escalation handling, and post-incident reviews Design and develop scalable applications using Java and modern web technologies Contribute to both frontend and backend development efforts Integrate new functionality into existing systems with minimal disruption Develop and execute testing plans aligned to real-world customer workflows Perform code reviews, refactoring, and system optimization Monitor and improve application performance, scalability, and reliability Document issues, resolutions, and technical artifacts in Jira Collaborate cross-functionally with Product, QA, and Customer Success teams Requirements Must-Haves: 5+ years of experience in software engineering or customer-facing technical roles Experience with Court Case Management systems (preferred jury systems) Strong experience troubleshooting production systems Experience with Jira or similar ticketing tools Experience supporting live SaaS or enterprise environments with uptime requirements Familiarity with Linux and cloud platforms (AWS or Azure) Strong communication skills with experience working directly with customers Proficiency in at least several of the following Java, Kotlin, JavaScript, TypeScript, HTML/CSS Angular, NgRx, React, Redux, GraphQL Oracle, SQL Server, MongoDB, Redis ActiveMQ, MuleESB Nice-to-Haves: Bachelor's degree Experience in public sector, government technology, or enterprise SaaS environments J-18808-Ljbffr