Support Center Representative

Join Altana and Help Us Deliver Meaningful Member ConnectionsAt Altana, we’re more than a financial institution—we’re a purpose-driven organization committed to strengthening our communities and empowering our members. Guided by our CARES values—Connection, Altruistic, Revolutionary, Empowering, and Synergistic—we strive to create exceptional experiences through every interaction.We’re looking for a Support Center Representative who shares our passion for service and thrives in a collaborative, fast-paced environment.Position OverviewAs a Support Center Representative, you are often the first point of contact for our members. You play a critical role in building trust, solving problems, and creating meaningful connections through phone, digital, and online interactions. This position blends service excellence with operational accuracy, ensuring members feel supported, understood, and valued.Key ResponsibilitiesConnection & Service ExcellenceAnswer inbound calls and assist members with questions, account needs, and fund transfersRoute calls to appropriate teams when specialized support is neededRespond to online messages, voicemails, and digital inquiries with professionalism and careEmpowering Member SupportConduct member research to resolve questions and issues effectivelyProcess mobile deposits, emails, and digital service requestsSupport members by identifying needs and connecting them to the right solutionsOperational ExcellenceProcess and review daily and periodic reports with attention to detailMaintain accuracy and efficiency across all transactions and systemsCollaboration & SynergyPartner with teams across the organization to ensure seamless member experiencesProvide backup support for ITM Representatives as neededShare knowledge and contribute to a positive, team-focused environmentGrowth & AccountabilityStay current on Altana products, services, and policiesFollow all compliance, privacy, and regulatory guidelinesAttend required meetings and participate in ongoing training and developmentMaintain dependable attendance and punctualityWhat You BringRequired QualificationsHigh School Diploma or GED (preferred)Minimum of 12 months of experience in a member or customer support function in a financial services institution, or directly related fieldKnowledge, Skills & AbilitiesFoundational understanding of call center or member service operationsStrong problem-solving skills with the ability to resolve a variety of member needsExcellent written and verbal communication skillsAbility to handle sensitive and confidential information with professionalismComfort working independently while also contributing to a teamProficiency with standard office technology (phones, computers, systems)What Success Looks Like At AltanaYou create meaningful connections with every member interactionYou act with an altruistic mindset, always putting members firstYou embrace innovation and help improve how we serveYou empower members by providing knowledge and solutionsYou contribute to a collaborative, synergistic team environmentWhy You’ll Love Working HereAt Altana, you’re joining more than an organization—you’re joining a community. We believe in caring for our team members the way we care for our members: with respect, support, and a genuine commitment to helping people thrive. Here, your work matters. Your voice matters. You matter.If you’re ready to grow, contribute, and make a meaningful impact on a team that puts people first every day, we’d love to meet you.