Customer Service Representative

SHR Talent is partnering with a client in Nashville, TN in its search for a Customer Service Representative. The Customer Service Representative is an excellent opportunity for an energetic, customer-focused professional looking to join a growing team. The Customer Service Representative will serve as the primary point of contact for customers, delivering exceptional service, resolving inquiries efficiently, and ensuring a positive customer experience. In this fast-paced environment, the ideal candidate for the Customer Service Representative role will demonstrate strong communication skills, attention to detail, and a commitment to providing top-tier support. The Customer Service Representative position offers the chance to build meaningful relationships with customers while contributing to a collaborative and high-performing team within a well-established Nashville organization.Responsibilities:Respond to customer inquiries via phone, email, and in-person to ensure timely and accurate resolutionsIntake customer orders and ensure accurate processing from start to finishProvide knowledgeable support regarding products, services, policies, and account informationMaintain detailed and organized records of customer interactions in CRM systemsCollaborate with internal teams to escalate issues, resolve problems, and improve customer experienceProcess returns and account updates accurately and efficientlyDeliver exceptional service by demonstrating a positive, professional, and solutions-oriented attitudeSupport administrative tasks and assist with special projects as neededUphold company standards for service quality, compliance, and customer satisfactionQualifications:A bachelor’s degree, preferred but not requiredPrevious experience in customer service or client-facing rolesStrong communication, problem-solving, and interpersonal skillsAbility to work onsite in Nashville 5 days per weekProficiency with Microsoft Office Suite and Customer Relationship Management (CRM) or ticketing systemsHigh level of organization, accuracy, and attention to detailAbility to multitask and manage time effectively in a fast-paced environment