SLED Customer Success Manager (West Coast)

DescriptionAt monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment.Please note this is a hybrid role in our Denver office.About The RoleBuild strong relationships with our clients to understand their needs and ensure their success with monday.comServe as the main point of contact and liaison between clients and the rest of the monday.com teamEmpower customers to connect their goals and challenges with the solution in monday.comTake ownership of new accounts and manage their onboardingLeverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scaleLead online webinars, consultations, and one-on-one demos to educate customers on the features of our productStay in touch with clients to ensure that they're realizing the full potential of monday.comBuild, own, and execute client success and engagement plansNavigate client organizations to uncover additional product applications & opportunities for partnershipSpearhead internal cross-functional improvement projectsRepresent voice of the customer and influence product development roadmapPartner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities Requirements2 + years of experience in working with customers in state and local government or education (SLED)Strong understanding of public sector use cases, business objectives, vendor partnerships, and government contracting requirements4+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizesSuperb written and verbal communication skillsPositive attitude, empathy, and high energyAbility to take initiative and adaptPrior experience in strategy consulting - advantageStrong customer-facing and presentation skills with the ability to establish credibility with executivesSome travel included for customer visitationBA or BS degreeWhat Monday.com Can Offer YouOpportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive programA team that values transparency and collaboration while having fun while we workMonthly stipends for food, wellness, and commuter/remote workFully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshopsAward winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified.We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understandingA global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and moreVisa sponsorship for this role is currently not available.monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. Social DescriptionWe're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen!