Desktop Support Technician

Desktop Support TechnicianWe're looking for a well-rounded Desktop Support Technician to join our on-site team in Wakefield. This isn't a "restart it and elevate" position - we need someone comfortable working across desktop support, Windows administration, networking fundamentals, and the Microsoft 365 ecosystem. You'll handle Tier 1 issues efficiently and have the skills to dig into more advanced problems without needing your hand held, while knowing when to call for backup.What You'll DoProvide hands-on support for hardware, software, and connectivity issuesTroubleshoot Windows desktops, laptops, and peripherals – including driver issues, OS problems, and application conflictsSupport and administer Microsoft 365 accounts, licenses, and common issues (Outlook, Teams, OneDrive, SharePoint basics)Diagnose basic network issues – connectivity, DNS, DHCP, VPN, printer mappingSet up, configure, and deploy end-user systemsDocument support activities thoroughly and accuratelyEscalate appropriately, but take ownership of issues within your scopeWhat You Bring2+ years in desktop support, help desk, or a similar IT roleWorking knowledge of Microsoft 365 administration (user management, basic troubleshooting)Foundational networking knowledge – you understand IP addressing, DNS, DHCP, and can use basic tools (ping, tracert, ipconfig) effectivelyStrong diagnostic instincts – you troubleshoot methodically, not randomlyCommunication skills that work with both end-users and technical teamsNice to HaveExperience with Active Directory (password resets, group membership, basic account management)Familiarity with ticketing systems (Zendesk, ServiceNow, Freshdesk, etc.)What We OfferGrowth opportunities within the organizationTraining and professional development supportCompetitive benefits packageBase pay range$50,000.00/yr - $75,000.00/yrSeniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyJ-18808-Ljbffr