AISR Tier Satellite Technician with Security Clearance

AISR Tier Satellite TechnicianOnsite from Tampa, FL Position Summary: Are you passionate about satellite communications and operations? As an AISR Tier 1 Satellite Technician, you'll be at the heart of a dynamic team, ensuring the seamless monitoring, control, and configuration of a global satellite communications network. This network includes forward-deployed satellite communications aircraft equipment and embedded network communications equipment, providing government users with the critical transport of full-motion video and communications to remote sites. Be prepared for shift work, including some weekends and holidays, as a part of this dedicated team. If you're ready to take on a challenging and rewarding role in satellite communications and AISR mission operations, apply now and become an integral part of our mission! Primary & Essential Accountabilities: Continuously monitor network and space segment performance to provide customer tier 1 support as requiredMonitor and report on the quality of user Full Motion Video (FMV)Support and escalate user network issues to appropriate officesTrack and manage automated service interruptions for the network users' awareness, ensuring minimal downtimeResolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites, including configuring satellite modems and routersMonitor ViaSat equipment configurations and network performance in real time, and report conditions and anomalies to the designated team lead using satellite network monitoring softwareMonitor FMV downlink equipment for nominal operations and report any anomalies to the designated team leadSupport user access and troubleshoot ViaSat KuSS and KaSS remotes, including configuring and maintaining satellite terminals and associated RF equipmentPrepare detailed reports on satellite network utilization, performance, and activity as required, using data analytics tools to interpret satellite network metricsOpen and track trouble tickets as required to resolve network or terminal issuesIsolate and correct network faults using network management tools (ViaSat SAM/NMS), including diagnosing issues with satellite links, transponders, and ground station equipmentManage service restoration activities and track/update the trouble ticketing system (Remedy)Provide status reports to customers and management personnel, detailing satellite network performance and any ongoing issuesProvide testing and implementation support of new software releases for deployed network equipmentAnalyze, troubleshoot, and resolve product-related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration, or testingMaintain timely and accurate helpdesk records using the ticket management system Qualification Requirements: Active DoD Top Secret security clearance with SCI eligibility2+ years of SATCOM-related experience,Experience with TCP/IP, networking concepts, and SATCOM/RF concepts, including knowledge of satellite link budgets, modulation schemes, and frequency planningKnowledge of satellite network troubleshooting and support principles, including diagnosing issues with satellite modems, transponders, and ground station equipmentFamiliarity with satellite communication facilities, platforms, operating systems, applications, security methods, and satellite network management toolsUnderstanding of satellite network design, installation, management, and support technologies, including experience with satellite earth stations and VSAT systemsStrong verbal, written, and interpersonal communication skills, with the ability to explain satellite communication concepts to non-technical usersAbility to work independently and in a team, with a focus on collaboration and effective communication within a satellite operations environmentEffective interaction with all management levels, IT professionals, and end users, particularly in the context of satellite communicationsStrong analytical and problem-solving skills, with a focus on resolving satellite communication issuesOpenness to change and commitment to continuous improvement, particularly in the rapidly evolving field of satellite communications