Key Account Manager

We're not looking for someone to "manage accounts."We're looking for someone who takes ownership of customer relationships and handles problems like the business depends on it—because it does.At Creative Transportation Services, we've built long-term relationships with customers and carriers over 26+ years. Our reputation is built on reliability, communication, and doing the right thing when it matters most.This role sits at the center of that.What You'll Actually Be DoingManaging and growing a portfolio of active shipping customersActing as the main point of contact between customers, carriers, and internal teamsSolving real-time issues (delays, changes, challenges) with urgency and ownershipWorking closely with sales and operations to improve service and efficiencyKeeping shipments moving and customers informed—especially when things don't go as plannedWhat Makes Someone Successful HereYou stay calm under pressure and think clearlyYou communicate directly and confidentlyYou take responsibility instead of passing problems offYou care about long-term relationships, not just transactionsYou don't need to be chased—you follow throughThis Role Is NOT For You IfYou avoid difficult conversationsYou need constant direction or supervisionYou prefer slow-paced or highly repetitive workWhat We're Looking For2+ years in a customer-facing roleLogistics / freight experience is a plus (not required if you're sharp and coachable)Strong communication and problem-solving skillsAbility to handle multiple priorities in a fast-paced environmentBonus if you have:Strong knowledge of LTL Shipping, or experience in an LTL shipping environmentFamiliarity with managing time-sensitive or complex shipmentsWhy CTSEstablished, stable company with 26+ years in businessStrong existing customer and carrier relationshipsTeam-oriented environment with high standardsOpportunity to grow with a company that values performance and accountabilityTo ApplySend your resume AND answer this:A shipment is running late and your customer is upset. What do you do?