Collections Specialist

Collections Specialist Support Students. Protect Institutional Integrity. Drive Financial Success. Are you detail-oriented, professional, and confident handling sensitive financial conversations? Do you have the ability to balance empathy with accountability while resolving outstanding balances?This is your opportunity to use your collections, customer service, or financial services experience to help students understand their financial responsibilities while building a stable and rewarding career for yourself.We're looking for professionals who can combine strong communication skills with sound financial judgment. If you can manage accounts accurately, navigate difficult conversations with professionalism, and help students find realistic solutions we'll provide the training and tools to help you succeed.What You'll Be DoingAs a Collections Specialist, you will manage student account balances, support repayment solutions, and help protect the financial health of both students and the institution.Key Responsibilities:Contact students (70-80 daily) regarding outstanding balances and guide them through repayment options in a professional and solutions-focused manner.Counsel students on payment plans, account resolution strategies, and available resources.Monitor delinquent accounts, maintain accurate documentation, and ensure timely follow-up on all communications.Collaborate with Financial Aid, Student Services, and Campus Leadership to resolve account discrepancies and support student retention efforts.Ensure compliance with institutional policies, federal and state regulations, and internal collection procedures.Deliver professional, respectful service while maintaining firm accountability standards.Minimum RequirementsRequired:2+ years of collections, accounts receivable, financial services, or related experienceStrong communication and negotiation skillsAbility to handle confidential financial information with discretionKnowledge of billing, payment processing, and account reconciliation practicesProficiency in Microsoft Office (Word, Excel, Outlook)Highly organized with the ability to prioritize and manage multiple accountsPreferred:Associate's Degree in Accounting, Business Administration, or related fieldExperience in higher education or student account collectionsFamiliarity with student information systemsWhy Work With Us?In this role, you are more than a collections professional you are a key contributor to student accountability and institutional stability. Your ability to guide students toward responsible financial solutions supports their continued progress and helps maintain the integrity of our educational mission.Porter and Chester Institute, a trade school in Connecticut and Massachusetts for 75 years, adheres to one basic vision: to educate and train our students to the level that will make them competent employees. With 7 campus locations throughout Connecticut and Massachusetts, we offer training in such trades as Automotive Technology, HVAC-R, CAD, Electrician, Plumbing, as well as Medical Assisting, Dental Assisting, Practical Nursing and Computer & Technology.Our support staff, including Admissions, Financial Aid and other administrative professionals, to our qualified Instructors are focused on making the students' experience a fulfilling and enriching one, both professionally and personally.We are an Equal Opportunity Employer.