Reservations Agent

Our Reservations Agents deliver a high-level, personalized vacation experience for every guest from inquiry to post-stay. This role is ideal for a detail-oriented, self-motivated individual seeking a career in hospitality while working in a fast-paced, guest-focused environment.Key Responsibilities:Respond promptly to guest inquiries via phone, email, and text, and Live ChatGuide guests through the booking process and provide accurate property informationShare local recommendations including dining, events, and activitiesResolve guest concerns with professionalism and a solution-oriented approachCoordinate special requests with internal teamsCommunicate pre-arrival details to ensure a seamless experienceCollaborate with Revenue Management to share guest feedback and improve performanceMaintain strong internal communication with property managers, housekeeping, and maintenance teamsPerform routine OTA and website audits to ensure listing accuracy, pricing alignment, and content quality across platformsIdentify and report discrepancies in listings, availability, or guest-facing informationAssist with special projects and initiatives aimed at improving conversions, increasing bookings, and enhancing the overall guest experienceRepresent Vunique Vacations in a positive and professional mannerWhat We’re Looking For:Strong communication and customer service skillsHighly organized with strong attention to detailAbility to multitask and adapt in a fast-paced environmentKnowledge of the local area (or willingness to learn quickly)Team-oriented mindset with a proactive approachTechnical Skills:Proficiency in Microsoft Office (Outlook, Teams, etc.)Experience with property management systemsAbility to quickly learn internal systems, policies, and proceduresWhat Success Looks Like:Timely response to guest inquiriesHigh guest satisfaction and positive reviewsStrong collaboration with internal teamsAbility to manage multiple reservations and requestsWE OFFER:· 401(k) & 401(k) matching· Medical· Dental· Vision· Flexible spending account· Health savings account· Life insurance· Paid time off· Parental leave· Employee assistance program· Employee discount· Referral programCASTO offers a supportive and inclusive environment for all associates and their families. We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.Benefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insurance