QA Technical Manager

Title: QA Technical ManagerLocation: Seattle, WAOpenings: 1Type: Full-time HireReporting into the Senior Manager of Game QA, the Technical Test Manager is responsible for building a team focusing on automation within QA and quality related topics surrounding the understanding and testing of GDK's, new OS's, SDK updates, performance testing and various other technical areas of the QA org across all platforms. The Technical Test Manager will work closely with Game Leads and technical testers in the QA org as well as SDETS, developers and engineers both inside and outside of Central Tech.Tasks and DutiesWork with the QA Senior Manager to build an automation test teamDefine and build automation test strategies both short and long termAid in the recruitment for technical QA positions and assist in the training, mentoring and developmentManage an internal technical QA team, spanning automation, core tech, performance, security, database integrity and infrastructureWork closely with QA client leadership, core tech and business stakeholders to drive automated processes on a project-by-project basisBe responsible for driving the education and importance of automation within QA and throughout the businessAssess and evaluate current manual processes and tools, highlighting bottlenecks and finding alternatives to aid in bolstering efficiencyAssess and evaluate new tools/software for QA and automationAid the business and development teams with difficult/technical investigations surrounding issues uncovered through negative KPI trends and/or Customer Support escalationsTrack and highlight the release of both new hardware and software, gaining early hands-on insight into betas where plausibleManage any device farm needs to support test effortsUnderstand our sister companies' automation journeys, sharing experiences and learning from one another while assessing where crossover efforts could benefit all partiesWhere required, support the client test efforts to meet business deadlinesRegularly monitor the health of our portfolio of apps via monitoring toolsWork with QA management and other Central Tech groups to create quality KPI reportsQualificationsProven experience with automation tools and how to use these to better the QA processPrevious experience building QA teams, preferably QA automation teamsA strong understanding between the communication of Client and ServerExceptional leadership and managerial skills with proven experienceStrong verbal/written communication & an excellent attention to detailStrong time management, accountability, and organizational skillsAn ability to negotiate and ensure your team's message is heardEnergetic, enthusiastic, and self-motivatedFlexible and able to work in a fast paced, chaotic environment with changing deadlinesThe ability to multitask and manage coverage for multiple high-profile projects within deadlinesA strong commercial awareness, with an understanding of business priorities and goalsExceptional reporting capabilitiesTechnical understanding and experience of back-office toolsExtensive experience in test suite creation and maintenanceExtensive knowledge of JIRA and/or similar bug tracking tools