IT & Operations Coordinator
Description:Join a Team That Runs on Data, Process, and ExecutionAt ENCON Heating & A/C, we dont just install and service HVAC systemswe build systems and processes that drive a high-performing operation.If you enjoy solving problems, working with data, and making a real impact on how a business operatesfrom the office to the fieldthis role is for you.What Youll Do50% AI Tools and Automation30% System Administration20% Reporting and DocumentationBuild AI-Powered Micro ToolsDesign and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staffTranslate operational pain points into working prototypes not decks, actual toolsIdentify automation opportunities by spending time with each teamDocument tools so non-technical staff can use and maintain themOwn Systems & AdministrationSystem Reconciliation identify mismatches and maintain data accuracyManage ServiceTitan users: onboarding, roles, permissions, and settingsAdminister company cell phones setup, assignments, and troubleshootingMonitor and triage MSP helpdesk tickets track open issues, follow up on resolution timelines, and escalate when neededSupport testing and rollout of system updates and integrationsReporting & Operations SupportBuild and maintain Excel and Power BI reports for leadershipValidate and clean data across systems; document SOPs as they evolveWork directly with dispatchers, techs, and managers on real-world workflow problemsMust-HavesHands-on experience with Python, SQL, or similar enough to build and maintain simple toolsActive AI tool user (ChatGPT, Claude, Copilot, etc.) not just awareness, actual workflow integrationSharp attention to detail you catch the mismatch before it causes a problemClear communicator across technical and non-technical audiencesSelf-directed you can be handed a problem with no playbook and figure it outProficient in Excel; willing to learn Power BIStrong AdvantagesServiceTitan or similar field service platform experienceSalesforce or CRM familiarityBuilt internal tools, automations, or micro apps side projects countREST APIs, Power Automate, or Zapier exposureMobile device or IT asset administration experienceRequirements:Eligibility RequirementsEmployment/education will be verified.Applicants must be currently authorized to work in the United States on a full-time basis.Encon is a drug free workplace and requires post-offer pre-employment drug testing.Compensation: $28-$30/hr. + quarterly discretionary bonuses + full benefits/PTOEncon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.CT LIC # HTG-0386317-S1Putnam NY LIC# 31097Westchester NY LIC # WC-33774-H21MEC # 1093AA/EOE#ENCompensation details: 28-30 Hourly WagePIc66711ccb813-26289-40489522