Risk Operations Analyst II - Payments & Fraud

Overview Scribd, Inc. is on a mission to advance human understanding. Our products include Scribd, Slideshare, Everand, and Fable. We support a culture where employees can be real and bold, debate and commit, and take action with a customer focus. Scribd Flex empowers employees to choose the workstyle and location that support performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location. About The Team And Role The Risk Operations team at Scribd protects the business by managing payments and fraud risk to reduce costs while driving customer and business value. As Risk Operations Analyst II, Payments & Fraud , you will help build a world-class, cross-functional payments team. You will support proactive risk management that improves business outcomes and work across teams to embed risk thinking into Scribd’s growth. What You’ll Do You will partner with the Risk Ops Manager on process and strategy. This team owns payments risk and fraud operations across key areas, while partnering with Payments, Product, Analytics, and Finance teams: Chargeback Strategy & Prevention Monitor and reduce chargeback rates across processors Monitor dispute representment and metrics such as win rate Fraud Detection & Rule Optimization Monitor the performance of fraud blocking tools (3rd party and in-house) Support fraud-related investigations (including card testing attacks and content fraud) Analyze new fraud trends and key risk metrics Collaborate with team and vendors to manage and develop new fraud rules Payments Optimization Support Partner with Payments, Analytics, and Finance to monitor and improve payment processor performance Support onboarding and optimization of new payment tools and vendors Help future-proof the payments platform against fraud, risk, and cost inefficiencies What You’ll Bring 3 or more years of experience in Fraud Prevention, Merchant Risk, or related fields Core data processing skills, able to work with large data sets to generate accurate reporting and analysis, including validating and testing Knowledge of global payments ecosystems, with experience navigating fraud or chargebacks Interest in developing skills in fraud analysis, SQL, Python, machine learning, payment optimization, and managing merchant accounts in payment platforms Strong analytical skills, with ability to define key metrics, track trends, and drive data-backed decisions Skilled cross-functional operator who can partner with and connect dots across Product, Analytics, Finance, Engineering, Legal, and Operations Ideally, You Have Intermediate to advanced Excel / Google Sheets skills 1-2 years of experience with SQL or Python AI prompt design skills At Scribd, Inc., base pay is one part of total compensation and is determined within a range based on local benchmarks. San Francisco is a high geographic market in the United States. Salary ranges: California: $76,500 to $118,000 United States outside California: $63,000 to $114,000 Canada: $80,000 CAD to $106,000 CAD This position is eligible for a competitive equity ownership and a comprehensive benefits package. Compensation considers experience, skills, and other business needs. If considered for a different level, a different pay range would apply. Working at Scribd, Inc. Are you based in a location where Scribd, Inc. can employ you? Employees must have their primary residence in or near one of the following cities, including surrounding metro areas or commuting distances: United States: Atlanta, Austin, Boston, Dallas, Denver, Chicago, Houston, Jacksonville, Los Angeles, Miami, New York City, Phoenix, Portland, Sacramento, Salt Lake City, San Diego, San Francisco, Seattle, Washington D.C. Canada: Ottawa, Toronto, Vancouver Mexico: Mexico City Benefits At Scribd, Inc. Scribd Flex (flexible work model) Comprehensive health, dental, and vision coverage Mental health support and disability coverage Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals Paid parental leave and family support benefits Retirement matching and employee equity Learning and development programs and professional growth opportunities Wellness and home office stipends Complimentary access to Scribd suite of products Enterprise access to leading AI tools We want our interview process to be accessible to everyone. You can email accommodations@scribd.com about adjustments at any point in the interview process. Scribd, Inc. is an equal employment opportunity employer. We encourage people of all backgrounds to apply and believe that diversity of perspectives builds the best ideas. #J-18808-Ljbffr