Office Manager

About Us At The Plumbing Company of the Carolinas, we do more than just fix plumbing issues—we tackle complex challenges with skill, precision, and a commitment to quality. We specialize in commercial plumbing services and have built a reputation for delivering reliable, high-quality solutions across the Carolinas. Our team takes pride in tackling every challenge with precision and expertise. As we expand, we’re seeking an Office Manager to join our growing team. This leadership role is perfect for professionals who thrive in fast-paced environments and are ready to manage complex projects while helping technicians grow. Why Join Us? At The Plumbing Company of the Carolinas, you’ll find: A collaborative and supportive team environment where your leadership is valued. Opportunities for growth and career advancement within the company. Access to training and resources to stay ahead in the plumbing industry. The chance to contribute to projects that make a real impact in commercial spaces across the Carolinas. What We’re Looking For We’re seeking a dedicated Office Manager with an expert level of communication and a knack for leadership and organization. Education & Licensing: High School Diploma or GED required. Bachelor’s Degree Preferred Experience & Skills: Proven experience in office management or administrative roles with strong organizational skills. Excellent communication skills to work effectively with customers, technicians, and management. Strong skills in schedule management, calendar coordination, and multi-tasking in fast-paced environments. Supervising experience with the ability to lead and motivate a team effectively. Experience with vendor management, budgeting, filing systems, and clerical duties. Ability to adapt to change and continuously seek process improvements. Other Requirements: A valid driver’s license and reliable transportation. Ability to pass a criminal background check and drug screen. Physical fitness to handle the demands of the job, including the ability to remain seated and focused on a computer screen for long durations and occasional heavy lifting. What You’ll Do: A. Scheduling & Dispatch Manage the master schedule in Housecall Pro. Assign technicians to jobs based on Production Manager’s guidance. Send job confirmations to customers and technicians. Update the schedule promptly for emergencies or changes. B. Administrative Operations Create, update, and close work orders. Maintain permits, warranties, and service agreements. Track job costs and verify tax rates. C. Financial Coordination Generate and send invoices within 24 hours of job completion. Follow up on unpaid invoices and communicate with leadership. Assist with expense tracking and job profitability summaries. D. HR & Internal Systems Maintain employee records, onboarding checklists, and compliance forms. Collect and verify timesheets; prepare for payroll. Support leadership in scheduling meetings, trainings, and documentation updates. E. Documentation & Reporting Review all job documentation in the CRM for accuracy and completion. Verify technician timesheets for payroll. Work with the Production Manager to confirm documentation reflects field reality. Prepare weekly operations reports for leadership review. This list provides a general outline of the role and may evolve over time to meet the needs of the company. Pay: $50,000.00 - $80,000.00 per year Benefits: Employee discount Health insurance Life insurance Paid time off Parental leave Professional development assistance Experience: Management: 3 years (Required) Location: Mooresville, NC 28117 (Preferred) Work Location: In person