HOUSEKEEPER

Job Description Requirements:Customer Service experience in any service establishment.Ability to speak English fluently.Medically fit; in overall good general healthCarrying or lifting items weighing up to 50 poundsPulling and pushing up to 150 poundsFrequent standing up and moving about the facilityFrequently bending, stooping, and kneeling.Frequently handling objects and equipmentWilling to work weekends, and/or holidays. Hours are daytime hours.Summary:Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishmentby performing the following duties personally or through subordinate supervisors.General Responsibilities:Supervision of the housekeeping and laundry operation to ensure quality standards are met.Ensures the department is operated in accordance with the standards and procedures of the hotel andfollows all guidelines.Provides prompt, courteous, and professional guest service.Provide timely feedback to supervisor or General Manager.Specific Responsibilities:Ensure standards of cleanliness, hygiene and tidiness in all rooms, corridors, and public areas.Assignment of rooms to housekeeping staff, instructing, delegating, and controlling staff withresponsibility.Assist with training of employees and ensuring that they have the tools and equipment needed toeffectively carry out their job duties.Must be able to understand PAR levels and must consistently turn in monthly supply linen/terry inventory.Responsible to assist in employee recruitment for their department.Inspect all assigned rooms and public areas to ensure furnishings, equipment, linens are clean and ingood repair.Overseeing the ordering, delivery, count and storage of all linens and all items including bathroom items,equipment, cleaning materials etc.Ensure fouling, breakages, or decommissions (whether caused by guests) are reported immediatelyto the duty manager for resolution and/or charge.Notify the management to the needs of housekeeping staff, materials or equipment as required.Notify management when par levels for supplies and equipment are insufficient.Maintain procedures for security of lost and found items.Maximizing the use of all resources and maintaining costs as per the guidelines.Identifying departmental training needs and recommending to management training requirementson a regular basis.Respond to guest complaints, special requests, repairs, and ensures to inform the Front OfficeManager or General ManagerProvide product quality standards and optimum service to hotel guests.Ensure customer satisfaction is maintained.Ability to work flexible hours to meet the needs of the hotel.Promote teamwork and quality service through daily communications and coordination with otherdepartments.Assist with other duties as assigned.Optimum Attributes:Effective communication skillsCustomer service skillsWell-groomed and professional appearanceSelf-motivatedCooperativeGood team playerGood listenerDetail orientedPerformance Standards:Annual performance evaluations are subjected to contributions of measurable value to hotel metrics andgoals