Senior Manager, Disputes Operations

Current is a leading consumer fintech platform transforming financial access for everyday Americans with over 6 million members. We provide access to financial solutions that seamlessly work together to solve the needs of our members and enable all Americans to build better financial futures. Based in NYC, our results-driven environment drives us to build better products, grow faster and empower everyone on our team to have an impact on our business and mission to improve financial outcomes.About The RoleWe’re looking for a Senior Manager, Disputes Operations to join our growing Risk Operations team in New York. In this role, you’ll own the end-to-end disputes function, overseeing day-to-day dispute operations while driving strategy, process improvements, and risk mitigation efforts. You’ll partner closely with Fraud Operations, Compliance, Member Experience, Product, and external partners to ensure disputes are handled accurately, efficiently, and in compliance with Federal Regulations and card network rules.You’ll be responsible for managing the full dispute lifecycle from intake and investigation through resolution, recovery, and reporting while ensuring adherence to Regulation E, internal SLAs, and quality standards. As a people leader, you’ll coach and develop a team of disputes analysts, set performance expectations, and help scale processes as the business grows.This role is ideal for someone who combines strong disputes expertise with operational leadership, sound judgment, and a customer-first mindset, and who is excited to build and improve a critical risk function in a fast-paced fintech environment.ResponsibilitiesDispute Operations & Risk ManagementOwn and oversee the full lifecycle of dispute case handling, ensuring timely, accurate, and compliant resolutionEnsure disputes are processed in accordance with Regulation E, card network rules, and internal SLAsReview and resolve complex, high-risk, or escalated disputes and complaintsPartner with merchants, networks, and external vendors to pursue recovery opportunities and minimize lossesMonitor dispute metrics including volumes and agingLead operational readiness for peak periods, volume spikes, and policy or regulatory changesPeople Leadership & Team DevelopmentManage, coach, and develop a team of Disputes Specialists, including onboarding, training, and ongoing performance managementSet clear expectations around productivity, quality, and customer experienceConduct regular quality reviews and provide actionable feedback to improve accuracy and decision-makingFoster a collaborative, accountable, and customer-focused team cultureProcess Improvement & Cross-Functional PartnershipIdentify trends, root causes, and emerging risks across disputes, fraud, and customer behaviorLead initiatives to improve dispute workflows, reduce operational friction, and enhance the member experiencePartner with Fraud Operations, Compliance, Member Experience, and Product teams to resolve systemic issues and influence upstream fixesContribute to risk strategy discussions, including loss prevention and dispute deflection effortsSupport vendor and BPO strategy, including performance management and capacity planning where applicableReporting & ComplianceEnsure accurate documentation, audit readiness, and regulatory compliance across dispute operationsPrepare and share insights, metrics, and recommendations with Risk leadershipSupport audits, exams, and internal reviews related to dispute handlingHelp evolve dispute policies and procedures to align with regulatory guidance and business growthAbout You6+ years of experience in disputes, fraud operations, payments, or banking, with deep ownership of dispute workflows3+ years of people leadership experienceStrong working knowledge of Regulation E and card network dispute rulesProven ability to manage escalations and make sound, defensible risk decisionsStrong analytical skills with the ability to identify trends and translate insights into actionExcellent written and verbal communication skillsHighly organized, detail-oriented, and comfortable balancing multiple prioritiesComfortable working in a fast-paced, evolving environment and leading through changeCollaborative leader who builds strong relationships across teamsBONUSFintech, payments, or high-growth startup experienceExperience scaling dispute operations or building processes in a high-growth environmentExposure to dispute tooling, automation, or workflow optimization initiativesExperience partnering with or managing outsourced or offshore teamsThis role has a base salary range of $140,000 - $200,000 Compensation is determined based on experience, skill level, and qualifications, which are assessed during the interview process. Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.BenefitsCompetitive salary Meaningful equity in the form of stock options 401(k) planDiscretionary performance bonus program Biannual performance reviewsMedical, Dental and Vision premiums covered at 100% for you and your dependents Flexible time off and paid holidays Generous parental leave policyCommuter benefits Fitness benefitsHealthcare and Dependent care FSA benefit Employee Assistance Programs focused on mental health Healthcare advocacy program for all employees Access to mental health apps Team building activitiesOur modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches