Sales Manager

We are looking for a skilled Financial Services Call Center Manager specializing in Health Insurance Sales for our Call Center to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven professional. They must have a hungry, driven mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a Financial Services Call center manager specializing in Health Insurance, you must have excellent customer service, sales, and communication skills. The goal is to do everything possible to attain goals and achieve great results for our company. Responsibilities Develop objectives for the call center’s day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Hire, coach and provide training to personnel to maintain high customer service standards Monitor and improve ordering, telephone handling and other procedures Evaluate performance with key metrics (accuracy, call-waiting time etc.) Prepare reports for different departments or upper management Requirements Proven experience in sales, experience in management a plus Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) Proficient in MS Office and call center equipment/software programs Outstanding communication and interpersonal skills Excellent organizational and leadership skills with a problem-solving ability Positive and patient High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus Job Types: Full-time, Permanent Pay: $60,000.00 - $120,000.00 per year Benefits: Paid time off Supplemental Pay: Bonus opportunities Commission pay People with a criminal record are encouraged to apply Ability to Commute: Deerfield Beach, FL 33441 (Required) Work Location: In person