Customer Success Representative

Location: Middletown, OHEmployment Type: Full-TimeAbout The RoleWe are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed.Key ResponsibilitiesServe as the main point of contact for customer questions, requests, and ongoing support Assist customers with onboarding, setup, or service activation Understand customer needs and guide them through best practices or solutions Follow up with customers to ensure satisfaction and successful use of services Troubleshoot issues and escalate to internal teams when necessary Maintain accurate records of customer interactions, updates, and progress Provide personalized service by understanding customer goals and challenges Monitor customer accounts to identify opportunities for improvement or additional support Collaborate with team members to enhance the customer experience and streamline processes QualificationsStrong communication and interpersonal skills Friendly, patient, and comfortable supporting customers of all backgrounds Ability to problem-solve and manage multiple requests at once Basic computer literacy, including navigating systems or CRMs Experience in customer success, customer service, sales support, or account management is helpful but not required Highly organized, reliable, and detail-oriented Ability to maintain a positive attitude in busy or challenging situations What We OfferCompetitive pay with performance bonuses Hands-on training and ongoing coaching Opportunities to grow into senior customer success or account manager roles Supportive and collaborative team environment Ideal CandidateThe ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long-term relationships with customers. You’ll thrive here if you’re proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finishSkills: goal-oriented,renewal,communication skills,renewal management,strategic conversations,hubspot,customer,relationship management,product training,onboarding,renewal conversations,customer health tracking,upsell,salesforce,consultative mindset,sales collaboration,cross-functional collaboration,saas,customer satisfaction,crm,kpi management,sales,training,crm tools,product adoption,revenue,client retention,customer engagement,communication,saas experience,consultative approach,upselling,customer success,customer success platforms