Unit Coordinator

Department: Wellness Department Reports To: Program Manager Classification: Non-Exempt POSITION SUMMARY The Unit Coordinator oversees the overall safety, compliance, and functioning of the unit day-to-day. The Unit Coordinator accomplishes this by providing day-to-day supervision, modeling and follow-through. This includes modeling a calm and measured approach to challenging situations, overseeing compliance with company policy, and maintaining appropriate staffing coverage. The Unit Coordinator will facilitate and document the majority of Community Meetings. They will model the tone and intention for all group meetings on the unit for wellness staff as well as provide coaching and supervision for Wellness Counselors on a regular basis. They are responsible for the smooth implementation of processes and procedures on the unit. The Unit Coordinator will also serve as Wellness Coordinator regularly and as needed. They will serve in collaboration with Training Coordinator to oversee the work and offer support and supervision to Wellness Coordinators. This role includes Wellness Coordinator responsibilities such as to administer medication as needed and to oversee the safe functioning of the unit. The Unit Coordinator will manage proper and timely scheduling for the wellness department. Will oversee employee development including the vetting, hiring, onboarding, and training of new wellness staff. QUALIFICATIONS At least three years’ experience in an inpatient or residential treatment setting and two years supervisory experience. Knowledge and skill in the effective residential treatment of adolescents with emotional, behavioral, and substance abuse problems. Bachelor’s degree in a behavioral health related field preferred. If recovering from a substance abuse related disorder, must be able to demonstrate continuous abstinence under nonresidential, independent living conditions for the immediate past two years. ESSENTIAL FUNCTIONS KNOWLEDGE, SKILLS and APTITUDES · Good moral character, including honesty, fairness, and respect for the rights of others. · Ability to direct the work of staff, must be able to make difficult and decisive decisions without supervision · Ability to perform medication administration and maintain accurate documentation in the MAR · Knowledge of applicable regulatory standards (e.g., federal, state, OSHA, Joint Commission). · Knowledge of behavior management techniques with the chemically dependent and/or mentally ill adolescent. · Knowledge of client assessment, intervention, and treatment planning methods. · Knowledge of trauma-informed and strength-based treatment approaches. · Knowledge of the age-specific, diagnostic-specific, and cultural-specific needs of the population served. · Knowledge of clients’ rights, abuse reporting laws, and crisis intervention/de-escalation techniques. · Knowledge of client care planning. · Excellent leadership and negotiation skills. · Excellent customer and public relations skills. · Excellent organizational and interpersonal communication skills. · Skill in organizing and prioritizing workload to meet deadlines. · Skill in interacting with multiple individuals with diversified roles and perspectives. · Skill in telephone etiquette, voice mail, and email procedures. · Currently certified skills in CPR and basic First Aid. · Ability to handle conflicting situations. · Ability to establish and maintain appropriate therapeutic boundaries. · Ability to focus on details in a busy environment. · Ability to operate in an unstructured environment; orchestrate a myriad of activities and to manage multiple priorities within complex systems. · Ability to accept direction and to tolerate ambiguity, uncertainty, and change. · Ability to work rapidly in a fast-paced environment. · Ability to carry out all code procedures and adhere to all policies and procedures. · Ability to communicate effectively in English, both orally and in writing, with clients, family members, and co-workers. · Ability to use good judgement and to maintain confidentiality. · Excellent leadership and negotiation skills. · Capacity for details and resolve for follow-through. · Ability to maintain required records on individuals in care and families, personnel, and the organization. · Ability to react calmly and effectively in emergency situations. · Ability to demonstrate tact, resourcefulness, patience, and dedication. · Ability to work as a team leader as well as a team player. · Ability to complete accurate and timely, employee appraisals. · Ability to provide leadership to a wide variety of persons in a wide variety of roles. PHYSICAL, MENTAL, and SPECIAL DEMANDS The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Ability to work and to concentrate amidst distractions such as noise, conversation, and foot traffic · Ability to handle interruptions often and to be able to efficiently move from one task to another · Ability to be flexible and not easily frustrated in dealing with differences of opinion or “difficult” individuals · Ability to exercise self-control in potentially provocative situations such as being verbally or physically confronted in a threatening or aggressive manner · Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips · Ability to stand, sit, or walk for up to six continuous hours · Ability to communicate verbally, see well enough to read written materials, and to discern a variety of odors continuously · Ability to hear/perceive the nature of sound with no less than 40 dB loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information through oral communication and to make fine discriminations in sound · Ability to express and exchange ideas via spoken/written word during activities in which you must convey detail or important instructions to others accurately, sometimes quickly and loudly · Ability to perform repetitive motions with wrists, hands, and fingers · Ability to occasionally carry or lift program materials of up to 15 pounds. (i.e., brief case, clients’ belongings, etc.) · Ability to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull or otherwise move objects. · Ability to see with a minimum standard of visual acuity, with or without correction, that will enable people in the role to complete administrative and clerical tasks and visually observe clients on the unit and in therapeutic activities. · While a worker might possibly be subjected to temperature changes, the worker is generally not exposed to adverse environmental conditions as the work is predominantly inside · Ability to spend 20% of the workday outdoors in temperatures varying from 30-100 degrees F and 80% of the workday indoors in temperatures varying from 60-90 degrees F · Ability to occasionally assist in the physical management of clients, requiring bending, stooping, twisting, grasping and lifting of up to 65 pounds from a squat. · Ability to occasionally push/pull carts of 200 pounds. (i.e., client on Gurney or in wheelchair). · Ability to follow policies, procedures, and program manuals. · Ability to appropriately handle hazardous/infectious waste on an occasional basis. · Work continuously in an environment where the noise level is frequently high, chemicals are frequently used for cleaning, mechanical and electrical hazards may be occasionally present, and dust, mist and steam are generated in showers or housekeeping tasks. MACHINES, TOOLS, EQUIPMENT and OTHER WORK AIDES · Electronic Health Records · Telephone, paging, and voice mail system · Email, cell phone, and other digital communication equipment · Television, DVD, and other audio-visual equipment · Computer · Copy machine · Fax Machine · Shredder · Policies, procedures, plans and program manuals · Door locks · First aid items · Refrigerator · Calculator RESPONSIBILITIES Demonstrates effective leadership · Monitors the creation and implementation of milieu client Safety Plans and Weekly Treatment Objectives List · Completes regular audits of wellness staff documentation and provides oversight for timely completion and quality control · Reports monthly on Room Searches and other safety concerns · Monitors the implementation of the Program and its protocols and appropriately intervenes when protocols are not followed. · Oversees implementation of “Near Miss” program and reports out monthly outcomes, participates in root cause analysis · Consistently and intently listens to customers (of all types) and employees · Consistently communicates an inspiring and empowering vision for the work for those under their supervision · Effectively promotes the spirit of the program philosophy. · Consistently enlists employees to strive for common objectives · Effectively improves interpersonal relations between members of a work group and minimizes personality clashes · Always communicates clearly and effectively taking 100% of the responsibility for comprehension · Consistently promotes professionalism through word, action and appearance. · Consistently demonstrates and models friendliness. · Consistently demonstrates poise, stability, and maturity. · Effectively demonstrates and promotes enthusiasm. · Consistently demonstrates initiative and ambition. · Consistently demonstrates appropriate, therapeutic boundaries. · Consistently responds positively and cooperatively to changing work environment, work demands, and pressure. · Demonstrates effective, active team-building skills · Always maintains a professional image appropriate to specialty which includes but is not limited to: o Consistently projects an image of being level-headed and tough but fair o Never waivers on personal integrity o Does not split from management stance on work-related issues o Consistently shows interest in company concerns o Consistently demonstrates effective written and verbal abilities o Dress and grooming is always above the community standard for similar supervisor positions in the Northwest. · Always effectively sets regular (at least monthly), written goals/objectives for area of supervision · Consistently meets target dates of company goals and objectives · Always appropriately uses data and information to guide decisions · Effectively monitors for compliance with the budget · Creates and promotes a culture that makes it expected and easy for anyone to report their quality or safety concerns or when they believe there may be improper, unethical, or illegal activity taking place anywhere within the organization. Personnel · Consistently provides for effective recruiting, employing, coaching, training (or arranging for training), and staff development for Wellness staff. · Facilitates effective and comprehensive new-hire orientation, initial and in-service training · Works collaboratively with Training Coordinator to design and implement effective methods of ongoing staff development · Always ensures a sufficient number of competent, effective wellness staff to provide safe, quality care · Always ensures that the unit is not improperly staffed · Always ensures that only individuals, whose presence does not jeopardize the health, safety, or welfare of the clients in our care, are employed or used as volunteers. · Always ensures the timely and appropriate level of staffing is scheduled · Effectively motivates employees in area of responsibility. This includes but is not limited to: o Always gives clear expectations of productivity o Always gives clear expectations of proficiency o Consistently ensures that employees have more than a full workload for their work period o Consistently shows appreciation for efforts and accomplishments o Always encourages employee pride in work, department, and organization · Effectively and progressively coaches employees in area of responsibility which includes but is not limited to orientation, giving clear instructions, providing consultation/coaching and instructional materials, and being available for consultation/coaching · Always effectively delegates · Provides continuing feedback to employees on performance and quality improvement efforts · Effectively appraises supervised employees on a systematic, regular (at 90 days and at least annually thereafter), and timely basis · Consistently holds staff accountable for their responsibilities and effectively disciplines employees as needed within fair labor law practices · Terminates from employment any staff member who is unsuitable or who performs in an unsatisfactory manner. Program · Always makes every effort to ensure that services provided are top quality, especially as perceived by the customer (in every form) · Oversees implementation and reporting of Near Miss Program · Always makes every effort to ensure the provision of superior service · Always ensures that work meets or exceeds state, federal, Joint Commission, and applicable regulatory requirements. · Consistently solicits employees to provide suggestions for any types of improvements · Continually promotes a culture of safety and quality · Effectively coordinates any change efforts with affected personnel. · Always understands and facilitates performance improvement principles and initiatives · Systematically and regularly reviews work environment for work flow efficiency/improvement and oversees its timely improvement · Systematically and regularly reviews work environment for lighting, ventilation, damage, safety hazards, etc. and facilitates its timely improvement · Always ensures safety of personnel and work area · Consistently involves employees in housekeeping requirements · Offers suggestions to update policies and procedures that are pertinent to their area of supervision · Consistently demonstrates the effective use of resources and innovation in the face of change · Demonstrates comprehensive knowledge of all procedures of department in area of supervision and familiarity with the overall work flow of the organization. · Consistently ensures staff mastery of listening skills, empathy skills, problem-spotting skills, information-giving skills, and confrontation skills. · Consistently ensures staff ability to effectively communicate respect/genuineness, effectively explore history and problems with clients, effectively formulate cases, formulate effective interventions, and effectively overcome resistance in clients. · Ensures staff competently conducts effective group/individual therapies and behavioral interventions. · Monitors the implementation of the clinical interventions by treatment staff and provides clinical input and direction on treatment of individual patients. · Develops specialized, individual effectual treatment interventions within program for assigned clients. Demonstrates effective time management and personal excellence. · Always demonstrates and promotes conscientious time management · Consistently prioritizes responsibilities in an effective and productive manner · Completes all work assignments within expected time frame. · Is always punctual. · Constantly investigates products and work methods to find better techniques · Regularly seeks and does additional tasks when normal work pressure decreases. · Always appropriately follows guidance and direction. · Always maintains infection control, quality, and safety standards/practices. · Actively participates in all applicable meetings and inservice trainings. · Is up to date on all mandatory inservices. · Always demonstrates effort toward continual improvement and efficiency both personally and for area of supervision · Consistently identifies problems proactively and offers constructive suggestions for improvements on a regular basis · Takes initiative and responsibility to obtain the knowledge and skill to improve job performance. · Always understands and implements performance improvement principles and initiatives. · Generates practical, innovative, new ideas on a regular basis · Seeks and readily assumes greater responsibility on a regular basis · Always readily accepts additional assignments given by superior · Demonstrates effective trouble-shooting and problem-solving on a regular basis · Always works positively and professionally with others regardless of interpersonal differences. Evidences competency at tasks associated with job performance. · Always respects confidentiality per policy. · Demonstrates working knowledge of supplies and equipment. · Always follows and enforces policy and procedure (e.g., client rights standards, infection control standards, environment of care standards, etc.) and observes legal and ethical norms. · Always implements emergency procedures (Code Gray, Code Red, Code Blue) per policy and procedure. · Shows conscientious attention to clients' physical care functioning. · Provides support in the stead of staff nurse to complete timely medication administration as needed and documents appropriately as instructed by Nursing Coordinator as outlined in Medication Administration Training. · Always follows documentation protocol regarding client treatment and progress. · Adeptly practices and promotes guest relation practices with parents, clients, visitors, and phone callers. · Displays adequate knowledge of accepted medical and psychiatric practice. · Always follows and enforces close observation protocols. · Ensures that all incidents are documented on the appropriate form and completed according to policy in a timely manner. · Ensures room assignments are appropriate to clients' needs, age, gender, level of functioning and condition · Ensures that special precautions have been implemented as necessary and in accordance with established protocols, and physician's supervision and direction has been properly sought · Ensures client admissions, transfers, discharges, and unusual occurrences are promptly, clearly, and correctly communicated to all necessary personnel · Ensures information shared in shift report is clear, accurate, and current. · Ensures that clients are consistently in the proper location for the duration of the scheduled activity · Ensures that client belongings are properly inventoried and logged. · Ensures that contraband is properly removed. · Ensures that visitations are monitored and signed in and out. · Ensures that orders of seclusion and restraint are promptly and correctly followed. · Ensures that rounds and interval checks are properly made and documented · Ensures that staff consistently wears organization’s identification badge Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Free parking Health insurance Paid sick time Paid time off Paid training Vision insurance Application Question(s): Are you available to work at least 1 weekend day? Education: Bachelor's (Preferred) Experience: Management: 2 years (Preferred) Adolescent Behavioral Health: 2 years (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to Relocate: Portland, OR 97223: Relocate before starting work (Required) Work Location: In person