Retail Store Manager

Retail Store ManagerAt PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.Benefits that benefit youPaid bi-weeklyHealth & Wellness Benefits401k Plan with company matchFlexible schedule (days, nights, weekends)Paid time offTuition assistanceAssociate discountsCareer pathingDevelopment opportunitiesJob SummaryPetSmart's Store Leader has leadership oversight of safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within the store. This role provides exemplary leadership by driving company culture and strategy, achieving targeted results, championing pet parent service, and efficiently executing daily business while upholding company vision, mission, values, and strategy.Essential ResponsibilitiesJob responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:People LeadershipResponsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.Builds an open-door culture by engaging and listening to associates, leveraging the Voice of Associate tool to respond to feedback.Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.Facilitates associate experience and supports development through reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.Delegates effectively, empowers others, and encourages ownership of results.Cascades information to associates and adjusts team priorities to meet goals and commitments.Ensures continued alignment and responds to a changing environment.Handles associate complaints and grievances.Recognizes and celebrates associates driving overall engagement.Ensures all associate reviews are delivered on time.Overall Store ExperienceLeads associate and pet parent experience, ensuring pets in care are safe and healthy.Accountable for pet parent experience and outcomes conducted via telephone, in person, or online, and responds to general and escalated concerns.Builds a store environment focused on delivering an exceptional, positive in-store pet parent and associate experience.Evaluates operations and seeks opportunities to continuously improve processes and services.Collaborates with the Store Leadership team for efficient and effective in-store and community events, partnering with local adoption groups.Maintains store standards and leads a culture of empowerment, ensuring compliance with policies, procedures, and code of ethics.Conducts monthly Core and Services Walks to validate proper execution of policies and procedures.Prioritizes a safe environment for associates, pets, and pet parents.Ensures compliance with inventory management tools to guarantee appropriate in-stock levels.Communicates business and financial objectives to leaders within the store.Reviews in-store cameras to assess safety practices, associate behaviors and risk, providing coaching and accountability as appropriate.Takes immediate action and reports when a sick or injured pet is identified, transporting to the vet as needed.Shares responsibility with store opening and closing procedures to uphold brand promise.Business ManagementDelivers corporate strategy and profitability goals by executing leadership direction.Analyzes, roots causes, and responds to reporting; communicates results and creates improvement plans.Identifies opportunities to grow business, recognizes successes, and holds associates accountable for P&L expectations such as sales and shrink targets.Manages expenses such as labor and supplies and other relevant metrics.Leverages home office partners and resources for store-related work orders and purchase card allocation.Creates and posts store schedules.Processes payroll weekly and manages labor within budget.Executes daily, weekly, and monthly reporting and paperwork as required by the company.Runs store-related errands to support store needs.Qualifications4-6 years of retail leadership or experience in a customer-focused environment.Full-time availability required; flexibility in schedule, able to work evenings, weekends, and holidays as needed.Proficiency in computer applications.Strong written and verbal communication skills.Ability to react under pressure and maintain composure.Strong organizational skills and attention to detail.People Leadership DetailsTypically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.Physical Demands and Work EnvironmentRequires standing, walking, climbing a ladder, and using hands to handle, feel, hold, write, etc.May need to reach, stoop, kneel, crouch, talk, and hear; requires depth perception.May have to lift or move up to 50 pounds, occasionally more than 100 pounds.May be exposed to moving mechanical parts, a wet environment with pet hair, moderate to high noise levels, and live animals.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Equality Opportunity EmployerPetSmart is an Equal Opportunity Employer. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout the application process, upon request and as required by law.Additional InformationApplicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records in a manner consistent with the law.J-18808-Ljbffr