Customer Service

GritR Sports is looking for a customer service representative to join our team in our North Richland Hills office. This person will drive customer satisfaction by completing the check out process for our Retail store, as well as working through online inquiries and processes.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Experience/interest with Firearms and outdoor sports is a plus!Compensation: $18.00/hrScheduleFull-Time: Friday - Monday 9am-5pm & 10am - 6pmResponsibilitiesManage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.RequirementsPrevious experience in supporting client successExcellent written and verbal communication skillsAbility to address complaints and issues with effective solutions and a positive attitudePassion for delighting customers with above and beyond serviceExcellent time-management and prioritization skillsAbout GritR SportsGritR Sports is a Outdoor and sporting goods retailer dedicated to providing outstanding customer service and experience to every client.Our employees enjoy a work culture that promotes team work, autonomy and ability to grow.GritR Sports benefits include both Paid and Unpaid Time Off, Insurance: Health, Dental and Vision, a 401(K), profit share bonus, and various employment perks.Powered by JazzHR