Head of Membership
About 3i Members3i is a rapidly growing, invitation-only membership network for founders and family offices. With a focus on alternative and off-market deal flow, shared benefits, and continuous learning, 3i serves as a kitchen table around which highly engaged high net worth individuals can discuss and debate compelling, unexpected opportunities in emerging sectors.3i Members have deployed over $1bn into private deals through the platform, grown to 750+ members across 15+ countries, and built one of the most trusted investor communities in the world.Now, we are scaling. We are seeking a VP of Membership to architect the commercial operating system that powers our next phase of growth - building a metric-driven engine where renewal is the default and a scalable referral engine where referrals become our primary growth channel.About the RoleAs Head of Membership, you will own the full member lifecycle, from first conversation to multi-year renewal, and build the team, systems, and playbooks that deliver a world-class experience at scale.You'll lead our commercial function across sales, account management, and member success. You understand that account management is not just retention but a strategic growth lever. You think holistically about the member journey, identifying moments that drive engagement, referrals, and long-term value. You've scaled revenue from $15M to $50M+ and know how to balance white-glove service with operational rigor.This role sits at the intersection of Sales, Marketing, Product, and the CEO. You'll define pricing and packaging strategy, and build the infrastructure that ensures our most engaged members become our most vocal advocates.What You'll OwnMember Lifecycle & Commercial StrategyOwn the P&L for acquisition, expansion, and retention. Build the operating model that scales 3i to 3,000 members while raising ICP renewal rates to 90%+. Define pricing, packaging, and territory strategy in partnership with the CEO.Team Leadership & ScalingHire, coach, and scale a team of 15+ across Sales, Account Management, and Member Success. Build a revenue engine that can grow from $15M to $50M+ while maintaining performance and culture. Design compensation models, forecasting discipline, and tiered account structures that align behavior with business outcomes.Account Management as Growth EngineDesign the playbook that turns retention into expansion, referrals, and lifetime value growth. Build systems to identify upsell opportunities, executive relationships, and advocacy motions.Member Experience & OperationsArchitect the "100-Day Path to Renewal" with the critical touchpoints, interventions, and executive escalations that secure long-term loyalty. Develop member health scoring, engagement analytics, and early warning systems that predict churn before it happens.Cross-Functional Partnership & Commercial OperationsBuild the systems, metrics, and processes that define member success and accelerate the entire organization. Establish clear member goals, track progress toward value realization, and create dashboards that demonstrate ROI at renewal conversations. Design the operational infrastructure (forecasting models, pipeline hygiene, renewal playbooks) that helps teams move faster and hit targets with precision. Partner with Finance to model growth scenarios and improve unit economics.About YouYou are a commercial operator who has scaled revenue from $15M to $50M+ and know what breaks at each stage of growth.You've led both sales and account management functions and see them as interconnected growth engines, not separate teams.You think in systems-member journeys, lifecycle stages, health scores, intervention playbooks-and build infrastructure that compounds over time.You are metric-driven but not metric-obsessed. You know which numbers matter and how to move them without sacrificing member experience.You've worked with sophisticated, high-net-worth audiences and understand the balance between scale and white-glove service.You thrive in ambiguity and are willing to do the manual work, writing the city strategy, handling executive escalations, personally closing key renewals, to build the playbook.You are fluent in the mechanics of growth: CRM architecture, dashboarding, compensation design, forecasting rigor. You don't just read reports, you build the tools that make teams faster and smarter.You Likely Have10+ years in revenue leadership, general management, or commercial operations, with experience scaling revenue from $15M to $50M+Track record of owning a P&L of $25M+ and building renewal engines or high-touch growth programs from the ground upDeep experience leading both sales and account management teams, with a strategic view of how AM drives expansion and referralsFluency in membership models, marketplaces, fintech, or high-touch B2B environments where relationships and trust are core to the businessComfort working with UHNW clients, private wealth, or private markets, you understand how to maintain high standards while scalingStrong operational chops: CRM optimization, data infrastructure, team design, and compensation modelingWhat We OfferCompetitive CompensationComprehensive health, dental, vision, and 401(k)Paid time off - Unlimited vacationCollaborative office environment at 41 Madison-a hub for leading founders and investorsThe opportunity to build the product foundation for one of the most trusted private investor communities in the world