Controls Engineer, Parcel Systems

Job DescriptionJob Title: Controls Engineer, Parcel SystemsPay Rate: $100-125KLocation: Louisville, KYZip Code: 402222Start Date: Right AwayKeywords: #SystemsRemoteSupportJobs; #LouisvilleJobs;JOB SUMMARY:The Controls Engineer for Parcel Systems Remote Support provides technical support for automated parcel handling systems, initially focused on supporting Amazon operations. This role is part of the After Sales and Service team and is responsible for providing remote PLC and electrical systems support to maintain system availability and performance.This position requires an engineer who is comfortable responding to technical support calls in a fast paced environment and capable of troubleshooting complex controls and electrical issues remotely. The role involves supporting systems used in warehouse and airport environments where conveyor technology and automation systems are similar in operation but may differ in hardware and configuration.The successful candidate will play a key role in supporting customers around the clock as part of a 24 hour, 7 day support structure. Occasional travel to customer sites may be required to assist with system troubleshooting, commissioning, or service activities.ESSENTIAL FUNCTIONS:Remote Technical SupportProvide remote troubleshooting and support for parcel handling automation systemsRespond to PLC and electrical system support calls from Amazon and other customersDiagnose and resolve controls related issues affecting conveyor and automation systemsGuide onsite maintenance teams through troubleshooting procedures when requiredDocument service activities, troubleshooting steps, and resolutionsControls and Electrical Systems SupportSupport PLC controlled conveyor and automation systems used in warehouse and airport environmentsAnalyze electrical schematics and control logic to identify and resolve system faultsAssist with system diagnostics, software troubleshooting, and control system recoveryProvide guidance on proper system operation and maintenance proceduresCustomer Support and CommunicationServe as a technical point of contact for customer support requestsMaintain clear and professional communication during troubleshooting activitiesProvide timely updates on system status and issue resolutionMaintain accurate service documentation and support recordsService and Project SupportSupport the After Sales team in activities related to service contracts, spare parts, and small projectsAssist with system upgrades, troubleshooting support, and engineering analysis when requiredParticipate in continuous improvement initiatives related to service and support operationsTravel and Field SupportTravel to customer sites when remote support cannot fully resolve issuesAssist with onsite troubleshooting, commissioning, or service activities when requiredSupport coordination between field technicians and remote engineering teamsREQUIRED KNOWLEDGE, SKILLS AND ABILITIES:PLC troubleshooting and diagnosticsElectrical systems analysisConveyor and material handling systemsRemote technical supportCustomer communication and supportSystem diagnostics and fault resolutionDocumentation and service reporting organizational skillsEDUCATION, EXPERIENCE AND QUALIFICATIONS:Bachelor"s degree in Electrical Engineering, Controls Engineering, or related fieldExperience with PLC based automation systems in industrial or material handling environmentsStrong understanding of electrical systems used in warehouse automation or airport baggage handling systemsAbility to read and interpret electrical schematics and control logicExperience troubleshooting conveyor systems and automated material handling equipment preferredStrong problem solving and analytical skillsExcellent communication skills and ability to support customers remotelyWillingness to participate in a 24-hour support environmentAbility to travel occasionally for onsite supportWORK ENVIRONMENT:This position is primarily focused on remote support operations and may require participation in a rotating support schedule to provide continuous customer coverage. Occasional travel to customer sites may be required to support troubleshooting or service activities.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Sitting for prolonged periods of time when in officeStanding and walking for prolonged periods of time when at a jobsiteClimbing may be required when working at a job siteRepetitive typing/data entryLifting up to 10 poundsWORK SCHEDULE:This role works in office when not traveling to job site. General office hours are M-F, 7a-4p or 8a-5p. Working hours will vary when working at a job site to meet the project requirements as needed.Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."