Candy Shop Retail Manager at bakehouse

Job Description The Candy Shop manager is responsible for ensuring the successful, efficient, and profitable performance of the retail store. This includes employee management, daily shop operations, customer service, and execution of priorities as directed by the company’s Mission, Vision and Values. The manager will actively collaborate with other operations managers and contribute to the brand's digital presence through social media content creation.Reports toDirector of Bakery OperationsDutiesEmployee Management & LeadershipCollaborate with Human Resources to hire retail staff.Train & supervise retail staff.Manage employee schedules with consideration of labor budget. Cultivate a positive work environment through supportive leadership and open communication. Track employee performance to ensure it meets or exceeds position expectations.Manage adherence to company policy & procedures.Communicate priorities to staff and ensure their successful completion.Support company culture through demonstrating leadership consensus, employee engagement, and development of strategies that reinforce company values.Actively participate in leadership including weekly attendance at operations meetings & collaborating with operations team members to align retail goals with broader company initiatives.Daily OperationsMaintain a fully stocked, organized, and visually appealing storefront that aligns with brand identity.Enforce cleanliness, sanitation, and safety protocols on the sales floor and back-of-house areas.Manage daily cash handling and the packaging and fulfillment of online sales. Oversee inventory management, including ordering, receiving and stocking.Communicate equipment maintenance needs to the Director of Administration. Ensure compliance with health and safety guidelines. Prioritize the optimal utilization of staff and resources. Identify and implement operational improvements that maximize efficiency and revenue.Customer ServiceEnsure staff familiarity with product offerings. Ensure high customer service standards while providing a personal & memorable experience. Oversee and manage the customer loyalty program to drive repeat business, boost guest retention, and ensure seamless reward fulfillment.Manage in-person and online orders, concerns or complaints with professionalism and speed.Address service errors and recommend procedural changes that prioritize customer service, efficiency and accuracy.Social Media & Digital EngagementContribute to the shop’s social media strategy by creating engaging, on-brand content featuring products, promotions, and behind-the-scenes moments.Assist in managing active social media channels, interacting with followers, and responding to direct messages to boost community engagement.Requirements3+ year(s) customer service experience1+ year(s) supervisory experienceOnline sales experience preferredSocial media content management experience preferredDemonstrated leadership skills including ability to communicate directly and effectively Dependable, flexible and team-orientedEvening & weekend availabilityShared values of authenticity, curiosity, and camaraderie. CompensationStarting at $52,000PTO & benefitsPTO Years One & Two: 3 weeks (15 days)PTO Year Three & Beyond: 4 weeks (20 days)Floating holidays (8)Group health & dental insurancePaid parental leaveRetirement account with employee matchingCell phone stipendStaff discounts By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.Powered by Homebase. Free employee scheduling, time clock and hiring tools.