Clinical Informatics Specialist

Duties And ResponsibilitiesClinical Systems Administration & Workflow OptimizationAssist in configuring, maintaining, and optimizing EMR/EDR workflows supporting medical, dental, behavioral health, outreach services, care-team-based models, and access initiatives.Analyze clinical and operational workflows to identify opportunities for system improvements, standardization, and efficiency.Support system upgrades, enhancements, testing, validation, and documentation of changes.Maintain user accounts, permissions, security roles, and access controls in accordance with organizational policies and regulatory requirements.User Support, Training & Change ManagementProvide first-line EMR/EDR system support and troubleshooting for end users; escalate unresolved issues as appropriate.Develop and maintain training materials, job aids, reference guides, and workflow documentation.Apply structured change-management methodologies to support user adoption and minimize operational disruption.Lead and support onboarding and ongoing training for providers and staff related to EMR/EDR functionality, updates, and workflow changes.Technology, Interfaces & System IntegrationsSupport the implementation, maintenance, and troubleshooting of clinical system integrations and interface connections.Monitor and resolve interface issues, including failed messages, data mismatches, and workflow misalignments.Collaborate with IT teams and system vendors to ensure accurate, stable, and timely data exchange across systems.Install, configure, and troubleshoot clinical software, hardware, and peripheral devices (e.g., scanners, printers, signature pads, workstations).Diagnose system performance issues, equipment failures, and connectivity concerns, documenting trends and solutions.Data, Quality, Compliance & Project SupportAssist with data validation, reporting, and analytics to support Quality Improvement, Risk Management, HRSA, UDS, and population health initiatives.Monitor data quality and support standardization efforts across clinical documentation workflows.Ensure compliance with HIPAA, CMS, HRSA, and other applicable privacy, security, and data governance requirements.Participate in planning, coordinating, and implementing clinical informatics and health IT projects.Communicate project progress, risks, challenges, and updates effectively with leadership and cross-functional teams.Performs other duties, as assigned by supervisor.QualificationsEducation/Experience:Bachelor's degree in Health Informatics, Nursing, Information Technology, Healthcare Administration, or a related field preferred.Minimum of two (2) years of experience working with EMR/EDR systems in a healthcare environment.Prior experience as a super user, trainer, workflow champion, or application support specialist strongly preferred.Experience supporting system integrations, interfaces, and technical troubleshooting required.Experience installing and troubleshooting clinical software, hardware, and peripheral devices preferred.Experience in an FQHC, community health center, or safety-net healthcare environment preferred.