Customer Service Manager Thomaston CT

Customer Service Manager Thomaston CTLocation: Thomaston, ConnecticutSalary: $90000.00 - $110000.00Job Category: Office SupportThe Customer Service Manager is responsible for growing and supporting specific accounts and categories for the Connecticut sites. They manage the team of Account Reps and ensure the team meets performance measures and that policies/procedures are followed. This reports to the Plant Manager and is onsite in Thomaston, CT.Responsibilities:Define goals and objectives for the Customer Service team and manage the annual performance evaluation process for assigned team members; identify and monitor service metrics/KPIsHire and train Account Specialists, Project Leads, and Customer Account RepresentativesWork closely with the organization to ensure consistent support for all customersPublish and update project timelines, monitor milestones, and communicate any variations that may impact customer satisfactionIdentify and recommend best practices to improve customer satisfaction and company profitability; implement new departmental procedures as neededLead CSRs through staff meetings, coaching, training, and developmentAttend all meetings related to service and customer issuesEnsure all Purchase Orders are generated and distributed to support on-time deliveryCollaborate with executive leadership to ensure open orders are shipped and billed in alignment with monthly sales objectivesFocus on coaching, development, relationship building, and continuous improvementOversee resolution of customer requirements from inquiry through the full revenue cycleEstablish project plans, timelines, scope, and logistics; coordinate customer deliverables and manage expectations while balancing internal capabilitiesNegotiate inventory transactions, analyze customer forecasts, resolve day-to-day supply issues, and direct new sales opportunities to appropriate departmentsLead initiatives to identify and resolve customer issuesEnsure proper integration across all internal touch points, including manufacturing, scheduling, logistics, labs, marketing, sales, samples, and finance; act as liaison between commercial and operations teamsWork effectively with all levels of the organization, including executive leadership, with the confidence to challenge and lead changeDesired Background/Skills:Bachelor's degree and 35+ years of customer management experience, preferably in a manufacturing environmentExcellent problem-solving and decision-making skillsStrong technical skills and Microsoft abilities (SAP is a plus)Excellent interpersonal, written, and oral communication skillsAbility to develop and plan long-range organizational needs for the departmentBuilds a culture that motivates employees and drives job satisfaction and profitable resultsCreates strong team dynamics and morale that encourage open communication and high performanceOther Information:Competitive salary: $90K$110KMedical / Dental / Vision401(k)Disability & Life insurancePaid Time Off (PTO)Paid HolidaysDiscretionary Annual BonusDon't miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us.