Travel Sales Advisor

Job Opportunity at AAA Helena BranchJoin our team at the AAA Helena branch for a full-time, onsite, 5-day a week position. We offer a collaborative environment where your contribution to providing exceptional service to our members is valued.Our benefits include great pay, 401k matching, comprehensive health benefits, paid holidays, paid time off, and more. Enjoy a free AAA Classic Membership, AAA product discounts, and a tuition reimbursement program.As a member of our team, you will:Sales: Own the relationship with the member from beginning to end of each travel related transaction. Sell international & domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel. Initiate contact with members, past customers, and community prospects to generate new business and encourage repeat business. Maintain minimum production goals in travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations). Cross-sell products such as credit cards and membership.Member Experience: Research, evaluate, and compare AAA Travel Partner packages to match member needs and deliver exceptional experiences. Stay current with world events and latest travel industry developments and trends to provide relevant information to members. Investigate and respond to travel-related member questions/complaints, and recommend solutions. Act as a consultant, tailoring products and services to create unique and memorable vacation experiences.Operational Support & Compliance: Process and interpret travel documents for members purchasing travel products with AAA and inform them of governmental requirements. Handle ticketing for air, hotel, car, and rail, along with primary member servicing. Utilize industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions. Apply good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.Required knowledge and skills include:Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills. Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred.GDS experience preferred (Apollo/Galileo/Travelport)Strong consultative selling skills with the ability to listen to members' needsSelf-motivated sales drive and documented sales successDetailed knowledge of travel productsKnowledge of worldwide geography, the ability to read and interpret maps and brochuresAbility to identify customer needs and recommend solutionsApplication of good judgment and decision makingAbility to work efficiently both independently and as part of a teamBilingual communication skills are a plusMinimum qualifications include:High school diploma or equivalent3+ years of general sales experienceThis is an in-branch position. Saturday availability is required, along with occasional evenings for special events. Work consists of sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.