Customer Service Representative - Tier 1 Support (Hybrid)

We're currently sourcing for multiple Customer Service Representatives with Tier 1 technical support responsibilities across several teams. These roles focus on delivering a high-quality customer experience through professional, solutions-focused interactions in fast-paced, high-volume environments.These positions are hybrid for candidates in the Kansas City metro area, combining remote flexibility with in-office collaboration as needed.In these roles, you'll support customers across phone, email, and live chat by answering questions, resolving issues, and providing basic technical troubleshooting. Ideal candidates are strong communicators who enjoy problem-solving, can navigate systems confidently, and know when to escalate more complex concerns.What You'll Be Doing• Handle inbound customer support across phone, email, and chat• Provide Tier 1 technical support, including basic troubleshooting and issue resolution• Diagnose issues, determine root cause, and follow standard workflows• Accurately document interactions and resolutions in internal systems• Escalate more complex technical issues to appropriate teams• Stay up to date on products, services, and system updates• Communicate trends, feedback, and recurring issues internallyWhat We're Looking For• Customer-focused mindset with the ability to balance empathy and efficiency• Strong verbal and written communication skills• Comfort walking customers through basic technical solutions• High attention to detail and ability to follow structured processes• Ability to manage multiple tasks in a high-volume environment• Proficiency with Microsoft Office and web-based systemsQualifications• High school diploma or GED required• At least 1 year of customer service experience in a call center or support environment• Previous exposure to technical support or troubleshooting is a plusSchedule and Compensation• Contract opportunities• $18/hour• Hybrid schedule (Kansas City metro candidates only)Equal Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf