Patient Experience Concierge

A company is looking for a Patient Experience Concierge. Key ResponsibilitiesWelcomes patients and family members, ensuring adherence to patient experience expectations Oversees daily activities of the front desk and lobby, assisting with the check-in process and monitoring patient flow Tracks patient wait times and provides updates to leadership while addressing real-time patient concernsRequired Qualifications, Training, and EducationHigh School Education/GED or equivalent preferred Associate's/Technical Degree in hospitality or equivalent experience preferred Three years of experience in patient access, hospitality, retail, or customer service preferred Previous Patient Access experience preferred