Director of Resident Services

LifeSpire of Virginia is seeking a Director of Resident Services to support our Daleville Community, The Glebe! Join Us in Empowering Purposeful LivingAt the heart of everything we do is a powerful mission: Empowering individuals with choices in purposeful living. We envision a vibrant community where faith, wellness, and connection thrive together.Guided by our core values-Faith, Servant Leadership, Stewardship, Integrity, Innovation, and Joy-we are committed to creating an environment where both our team and those we serve can flourish. If you're passionate about making a meaningful impact and being part of something bigger, we invite you to explore a career with us.Medical, Vision, DentalPTOEmployer Retirement Contribution 4.5%HSA MatchTuition ReimbursementSupportive Environment and LeadershipAmazing residents and collaborative teams!Director of Resident ServicesGeneral OverviewThe Director of Resident Services is responsible for developing and leading resident-centered programs within a continuing care retirement community. This role oversees programming, transportation services, the beauty salon, and reception/concierge services.As a member of the Directors' Team, this position contributes to the overall leadership, strategy, and success of the community.Position RequirementsBachelor's degree required; preferred fields include Recreational Therapy, Gerontology, Human Services, Social Work, or a related discipline3-5 years of leadership and supervisory experience, preferably in senior living or a related environmentProven ability to manage teams, including activity staff and volunteersStrong skills in program planning, organization, budgeting, and evaluationExcellent written and verbal communication skills, with the ability to engage residents, families, staff, and community partnersKey Responsibilities1. Resident Services Leadership & Program ManagementDirect and oversee all aspects of resident services, including programming, transportation, beauty salon operations, and concierge/reception servicesDesign and implement resident-centered programs that support engagement, wellness, and quality of lifeEnsure delivery of high-quality, meaningful, and enjoyable experiences for residentsEstablish annual goals and track performance using measurable outcomes and feedbackPromote programs and services through clear, timely, and effective communicationCollaborate with other departments to ensure seamless service delivery across the communityDevelop and maintain policies, procedures, and best practices that prioritize safety, accessibility, and resident satisfactionBuild and maintain partnerships with community organizations (e.g., volunteer groups, educational institutions, faith-based organizations)Lead innovation through the development and implementation of new programs and services2. Team Leadership & SupervisionEnsure appropriate staffing levels while maintaining alignment with budget expectationsRecruit, hire, train, and develop team members in accordance with organizational policiesSet departmental goals and standards to ensure consistent, high-quality service deliveryConduct regular team meetings and provide ongoing coaching, feedback, and performance evaluationsFoster a positive work environment focused on employee engagement, development, and retentionManage scheduling, timekeeping, and payroll-related processes accurately and on timePartner with Human Resources to track training and continuing education requirementsMaintain and update job descriptions for all resident services rolesLead quality improvement initiatives and risk management efforts within the departmentEnsure compliance with all applicable regulatory standards (e.g., OSHA, Department of Health, Department of Social Services)Escalate significant resident or service concerns to the Executive Director as needed 3. Financial ManagementDevelop and manage the department's operational budgetMonitor monthly financial performance and ensure adherence to budget targetsProvide input into capital planning and budgetingOversee purchasing of supplies and equipment, including invoice review and approvalEnsure cost-effective operations while maintaining high service quality Why Join Us?Opportunity to shape meaningful resident experiencesCollaborative leadership environmentMission-driven organization focused on quality of life and community