Hybrid Tech Support Engineer - Escalations & API Debugging
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Base44, an AI startup in Cedar Rapids, seeks a Technical Support Engineer to join their escalation team. This hybrid role involves providing expert support, troubleshooting issues, and documenting technical problems. Candidates should have over 3 years of experience in a SaaS environment, familiarity with Javascript and React, and strong analytical troubleshooting skills. You'll directly impact user satisfaction and help shape the product's evolution. Evening and weekend work may be required for incident support and maintenance windows.
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