Customer Service Representative

DescriptionAt Haw River Animal Hospital, we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career at a veterinary hospital can be incredibly rewarding and satisfying for those who have a fervent passion for animal welfare and a desire to positively impact the lives of pets and their owners.Joining the team at Haw River allows you to work with animals and acquire valuable experience in addressing various medical conditions. Our team enjoys the high level of medicine we provide and the vibrant and collegial environment. As a valued team member, you’ll contribute to the overall health and well-being of animals in your community while collaborating with colleagues who share your enthusiasm.Ideal CandidateStrong communication skillsAbility to work independently, prioritize tasks, and meet deadlinesCommitment to maintaining the highest standards of accuracy and complianceGets excited about business process improvementAlways looking to make processes more efficient and effective using technologyWilling to listen and try new things and other people’s ideasDuties/ResponsibilitiesGreeting and interacting with clients in a friendly, professional, efficient mannerSchedule appointments and maintain and update appointment calendarComforting and reassuring clients in times of duressReceiving and managing incoming callsAssist in reviewing estimates and clarifying payment options, including processing payments.Obtaining client written documentation, including consent formsRelaying basic medical information to clients as directed by a veterinarian or technicianAssisting the triage process by escalating client emergenciesMaintain and update client records and patient information.Assist with administrative tasks, such as filing, data entry, and inventory management.Address and resolve client concerns or issues promptly and courteously.Other duties as assignedRequired Skills/AbilitiesIntermediate computer proficiencyBasic arithmetic skillsAbility to maintain confidentialityExcellent organizational, time management, and prioritizing abilitiesPersonable, empathic dispositionCapacity to work well during distressing situationsRequirementsPhysical Requirements:Ability to sit for extended periods of time and walk intermittentlyRepetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time.The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodationEducation And ExperiencePrevious veterinary or healthcare experience preferred.Familiarity with veterinary software is advantageousBenefitsA choice between two medical plans with prescription drug benefitsDental and vision coverage are available401(k) Savings Plan with employer match, including immediate vestingLife insurance for yourself, your spouse, and eligible dependents is availablePaid time off / holidaysHealth Savings Account availableShort-term disability availableSupplemental critical illness and accident plans are availableUniform allowanceEmployee assistance programWe provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.