Application and Operations Support Manager - Montvale, NJ (Hybrid)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, MetaSense, Inc., is seeking the following. Apply via Dice today!At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity.Bachelor s degree in Computer Science, Information Systems, or related discipline is preferredStrong understanding of Microsoft Azure architecture, monitoring, and operational tools.Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.Hands-on ability to review logs, write SQL queries, and interpret system performance data.Prior experience managing offshore support teams and coordinating global operations.Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders.Knowledge of ServiceNow, Application Insights, and ITIL-based processes.Experience with applying AI to application support/ticketing systems and processes is a big plus, as the customer is introducing several different AI Agents to assist with ticket triage and processing.